Network Operations Specialist bei CRL Corp

GENERAL STATEMENT OF RESPONSIBILITY: Serves as a dedicated resource within the IT Operations team focused on supporting and resolving network-related service requests and incidents. Responsible for troubleshooting connectivity, access control, and hardware issues across the environment.

ESSENTIAL FUNCTIONS:  
    Respond to and resolve network-related tickets submitted by internal departments.
    Troubleshoot and escalate issues related to LAN/WAN, wireless, DNS/DHCP, and user connectivity.
    Serve as the primary point of contact for F5 load balancer support and minor configuration updates.
    Assist with Cisco ISE configurations and policy troubleshooting.
    Coordinate with Network Engineers to ensure consistency in firewall policies and routing decisions.
    Participate in the on-call rotation for network services, supporting firewall, F5, and switching hardware as needed.
    Document common resolutions, network issues, and configuration changes.
    Assist with onboarding/offboarding of devices and users, including VLAN assignments and access control.
    Support patching, firmware upgrades, and basic maintenance activities
    Maintain and protect the confidentiality of all CRL, CRL subsidiaries, legal entities and client information.
    Be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
Other duties as assigned 
 

JOB QUALIFICATIONS:

EDUCATION: BA/BS degree in Computer Science or related field or equivalent work experience. Certifications such as CompTIA Network+, Cisco CCNA, or F5 CTS preferred.

EXPERIENCE: 
•    3 years of experience in a hands-on IT operations or network support role.
•    Experience with F5 BIG-IP (LTM; APM/ASM a plus).
•    Experience supporting or configuring switches, firewalls, or access points.

SKILLS & ABILITIES:  
•    Familiarity with Cisco ISE and 802.1X authentication workflows.
•    Strong troubleshooting skills across Layers 1–4 of the OSI model.
•    Comfortable working with ticketing systems, change management workflows, and IT documentation tools
•    Strong analytical and problem-solving skills 
•    Strong organizational skills and attention to detail 
•    Good verbal, written, interpersonal communications skills 
•    Strong time management skills 
•    Sound judgment and decision-making abilities; must work well under pressure; multi-tasking with the ability to follow instructions precisely 
•    Ability to prioritize and work independently
•    Ability to be at work and on time
•    Ability and judgment to interact and communicate appropriately with other employees, clients and management

PHYSICAL REQUIREMENTS:  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions.

This position requires the necessary physical attributes for office work such as:
•    Sitting for extended lengths of time
•    Close vision requirements due to computer work 
•    Repetitive use of hands, fingers, wrists and elbows for operating a computer and telephone 
•    Light lifting, up to 10 pounds

EQUIPMENT:  PC and communications equipment

OTHER:  Overtime and weekend work as necessary according to workload and/or projects; occasional travel is required; this is an “on-call” position requiring the use of wireless phone for after-hours contact.

The employer shall, in its discretion, modify or adjust this position to meet the company’s changing needs.

This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion.

•     denotes essential job function

An Equal Opportunity Employer

Pay Range: $60,000 - $140,000

Benefits for Full Time Employees:

• Medical, Dental, Vision
• Life/AD&D
• Supplemental Life/AD&D
• Section 125 FSA Plan
• 401(k)
• Short and Long-Term Disability
• Paid Time Off
• Holidays
• Tuition Reimbursement