LENDING PROCESSOR bei F & M Bank

Description

Position summary:

Processes and services dealer finance loans and serves as primary contact for customers. 

Essential Duties:

• Answers phone and greets customers. 
• Prepares and processes documents (titles, loan documents, extensions, etc.) in a timely manner ensuring files are complete.
• Processes customer payments(in person and by phone) and loan tickets. 
• Runs credit reports.
• Images loan documents.
• Purges paid loan files.
• Uploads loans to core system.
• Completes required computer maintenance.
• Verifies interest for tax information (1098) and respond to customer inquiries concerning end-of- year interest totals.
• Assists internal and external customers with questions and problems.
• Provides payoff information as requested.
• Maintains regular, reliable attendance. 

Non-Essential Duties:

•  Participates in Bank-sponsored and other community/civic events.

•  Performs other duties as assigned.

Requirements

Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with 

disabilities to perform the essential functions. 

Knowledge, Skills, and Abilities

•  Possess effective computer, calculator, and typing skills.

•  Excellent interpersonal, telephone, and communication skills.

•  Possess exceptional customer service skills with a positive attitude.

•  Possess excellent organizational skills.

•  Ability to use MS Word and Excel.

•  Ability to produce detailed and accurate work.

•  Ability to multitask and work efficiently and accurately in an atmosphere of frequent interruptions.

•  Ability to work independently and in a team environment with minimum supervision.

•  Ability to receive and follow instructions.

Education and/or Experience

• High School diploma or equivalent; and
• A minimum of two years related banking experience preferred or equivalent combination of education and experience; or 
• A minimum of one year of administrative support experience. 
• Bilingual in Spanish (preferred)

Certificates, Licenses, and Registrations: 

• Current notary or willing to obtain - preferred but not required. 

Physical and Mental Demands: The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the 

essential functions. 

• The employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to talk or hear. 
• The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, or crouch. 
• The employee must regularly lift and/or move up to 10 pounds and may occasionally lift up to 50 pounds. 
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable 

accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is primarily performed in an office setting where the noise level is usually moderate.