Business Analyst bei SE Health

Join us in re-imagining health care with the largest social enterprise in Canada. SE Health is leading a multi-year enterprise transformation project that leverages human-centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud-native architectures, ensuring privacy and security by design. Our transformation is grounded in guiding principles drive to ensure that we prioritize team decisions, long-term planning, process standardization, data-driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care and shape the future, we invite you to be part of our journey.

Job Summary:
The Business Analyst (BA) will play a key role supporting SE’s core lines of operations to achieve overall performance targets and transition to new or improved operational solutions. The role will assist and support in the analysis, design, development, documentation, as well as testing and training effort associated with new and existing technologies and processes to support operations. The Business Analyst will work with the project team and key stakeholders, support any implementation effort in alignment with enterprise standard workflow, operations, and clinical best practices. This may include new program launches, process improvement, and new technology deployment.
 

Duration: 12-month contract with the possibility of extension

Job Responsibilities:
 

Site Lead / Trainer

• Utilize project management methodologies and act as the implementation project coordinator by preparing project timelines for clients through a complete project life cycle - planning, designing, development, testing, end user training, implementation support and adoption
• Coordinate and conduct meetings with project teams to facilitate the delivery of project outcomes, including setting agendas, documenting meeting notes, and tracking action items. 
• Analyze client’s existing processes and integrate solutions into their workflows through workflow analysis; ensuring client comfort and adoption of the  solution
• Support activities and training with business users on new / improved operational processes, deployment of new technologies and applications in support of operational processes 
• Serve as the primary contact for the client during the implementation for ongoing support and technical requests. Build and maintain business relationship with stakeholders to ensure successful implementation that enables quality and process improvement for field staff

Solution Analyst

• Working within SE’s Business Analysis Framework, support reviews of business processes and solutions, uncovering areas for improvement, and developing and implementing solutions
• Assist with functional analysis, design, development, testing, validation, and deployment of solutions
• Assist in eliciting and documenting business requirements (including artifacts such as BRD, configuration workbook, process flow diagrams, wireframes, mock ups) based on business needs
• Assist in assessment, development, and optimization of existing and new business processes to meet defined objectives
• Maintains data quality by monitoring the consistency and accuracy of data entered into solution 
• Function as a subject matter expert and liaison between key stakeholders including, but not limited to: solution vendor, business sponsors, clinical sponsors, and multidisciplinary project team to design and deploy solutions
• Understand application requirements from different client groups and identify the impact on various functions within the organization (e.g. clinical, operational, quality) 
• Assess the need for system reconfiguration and enhancement based on user requests, organization vision, clinical and business requirements and assist in deployment of changes per change control process
• Provide on-going support including testing of application feature releases and upgrades and resolution of application system incidents including root cause analysis, impact analysis, and other tasks

Qualifications:

• Bachelor’s degree in Business Management, Information Technology, Computer Science, or related field 
• Relevant certifications in Lean, PMI certification, IIBA are an asset
• Demonstrated working experience of at least a year as a Business Analyst in similar industry (healthcare) 
• Proficiency in business analysis tools (e.g., Microsoft Visio, Jira, Balsamiq, or similar).
• Ability to facilitate meetings, workshops, and presentations to stakeholders
• Understanding of project management principles and methodologies
• Strong interpersonal skills for liaising with stakeholders across departments
• Experience in identifying opportunities for process improvement
   

Why Join SE Health?

• Competitive Compensation - Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay, car loan support and exclusive staff perks.
• Flexibility & Support – Our SE Flex program offers a unique hybrid model with work-from-home options, flexible scheduling, and a supportive culture to help you thrive.
• Meaningful Impact – As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.
• Growth & Development – Access tuition assistance, training, and career advancement opportunities across our growing organization.

About SE Health
At SE, we love what we do.  Every day, we bring hope and happiness to clients, homes, and communities across Canada.  We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at [email protected] at your earliest convenience.