On Site Fleet Dispatcher - Wixom, MI bei AAA The Auto Club Group

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Full time
 Hourly
Job Description:



 

Why Choose a Career with the AAA The Auto Club Group (ACG) 

You enjoy interacting with people, have a high attention-to-detail and thrive in a fast-paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Dispatcher opportunities are all about! 

A day-in-the-life of a Fleet Dispatcher 

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location. 

In this role, you will also have the opportunity to: 

Monitor dispatched calls and take action to resolve and correct service or other potential problems 

Handle driver / customer escalations in accordance with established procedures 

Provide explanations to customers and reports / document service issues 

Close service requests using company electronic dispatching system  

Accept payment from members / customers, when necessary  

Reconcile and resolve rudimentary payment issues and maintain related records and files 

Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required 

Ensure proper maintenance of tow trucks, service vehicles and equipment 

Assist coworkers and less-tenured dispatchers, as necessary 

Hourly rate starting at $17.74.

Overtime earning potential at time and a half the hourly wage 

Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am 

$250 Quarterly Perfect Attendance bonus 

Fully paid training 

Medical, dental and vision benefits 

401k with employer match 

Paid parental leave and adoption assistance  

Paid Time Off (PTO), company paid holidays, CEO days and floating holidays 

Paid volunteer day annually 

Tuition assistance program, professional certification reimbursement program and other professional development opportunities 

AAA Membership  

Discounts, perks, rewards and much more 

We are looking for candidates who: 

Education  

 

Have a high school diploma or equivalent (GED) 

 

Experience 

 

Able to accurately navigate through computer systems and input information into various fields using a standard computer keyboard 

Can perform basic mathematical calculations including addition, subtraction, percentages, etc. 

Prior experience managing and resolving customer issues 

Preparation of written communications (e.g. responding to customer inquiries) 

Have a basic understanding of geography and are able to provide directions 

Must be able to communicate effectively with others over the phone or in-person, and demonstrate effective listening skills 

Past experience working in a fast-paced environment  

 

Preferred Qualifications 

 

Knowledge of policies and procedures (service benefits) relative to emergency road service 

Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.) 

Past experience dispatching calls 

Call center environment experience 

 

Work Environment 

 

Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.