Advisor Service Associate bei PrimeLending, a PlainsCapital Company
PrimeLending, a PlainsCapital Company · Dallas, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Dallas
Hilltop Securities is currently looking to hire an Advisor Service Associate in Dallas, Texas. The Advisor Service Associate supports the Momentum Independant Network (MIN) team with daily administrative tasks and special projects. This role will be the primary contact for MIN Advisors service-related needs. Responsibilities include Collaborating with Independent advisors, sales assistants, operations teams and in-house product partners to help ensure a seamless advisor experience. In addition, this role will provide hands-on support for advisor tools and platforms, troubleshoot issues and escalate when needed.
Responsibilities
- Responding to daily operational emails regarding money due notice, NSF vision checks, insufficient funds for recurring distributions, IRA debits, returned mail, etc.
- These communications require follow up by email, cases and/or phone.
- Send notices to reps and their teams using Excel macros and VBA.
- When we need to push out a notice with list of affected clients.
- Service Center updates
- Updated forms, Hilltop Highlights, Supervisory Alerts, Compliance Alerts, etc. need to be uploaded to the Service Center in a timely manner.
- Updates to the phone list is manual.
- Keep the Who We Are tabs up to date.
- Work MIN cases in Service Center
- DocuSign requests
- General inquiries
- Running SQL queries
- Provide preparation assistance with conference presentations.
- Keep MIN rep list updated with reps and staff – additions and terms.
- Term rep letters to clients
- Demand letter for termed reps
- Help filter through accounts for IRA, AIP, and DDF fee.
- Keep list of exemptions (manual)
- Close accounts before fees are charged.
- Clean up accounts with debits after fee is charged.
- Admin support & handling incoming mail.
- Call campaigns – education conference, new technology updates, assist with making sure Advisors and Assistants have completed their Compliance requirements, etc.
- Ongoing UAT testing.
- Assist with MIN Assistant onboarding and training.
- Import for printing.
- And/or DocuSign
- Format new forms/applications for importing for onboardings & DocuSign.
Qualifications
- High school graduate or equivalent. College degree preferred or 2 years previous work experience.
- Self-motivated team player with ability to work in a fast-paced environment while maintaining accurate, complete, and high-quality work in a timely manner.
- Ability to prepare and maintain confidential records and reports.
- Excellent relationship building and communication skills, both oral and written
- Ability to multi-task and coordinate with other departments and individuals at all levels
- Intermediate computer skills – running macros in Excel, v-lookup, and basic SQL – updating date and running search.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
