IT Subject Matter Expert bei KSA Integration

Description

KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was awarded the 2019 - 2023 Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being. KSA also received a spot on both the 2020, 2021, 2022, and 2023 Best for Vets List by Military Times in addition to winning the 2021, 2022, and 2023 Department of Labor “Hire Vets” Platinum Medallion Award.

Position Overview:  The IT Subject Matter Expert (SME) plays a critical role in supporting the technical infrastructure and digital tools that enable the inTransition program to deliver seamless behavioral health transition services to service members and veterans. This role ensures the integration, functionality, and security of healthcare-related software systems used by the program’s contact center and coaching staff. 

This Position is Contingent Upon Award

Benefits:

· Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)

· HSA / FSA Medical Plans

· PTO

· Flexible Work Environment and Encourage Work/Life Balance

· 401K with Company Match

· Observes all federal holidays

· Professional Development/Tuition Reimbursement Program

· Annual Career Development Process

Job Type: Full-time/Exempt

Location: National Capital Region

Anticipated Start Date: 11/01/2025

Position Responsibilities:  

• Provide technical support for healthcare and contact center platforms, including troubleshooting and user support.
• Ensure smooth integration of software applications, including Electronic Health Record (EHR) systems and service management tools like ServiceNow.
• Collaborate with program leadership and data analysts to support secure data access, reporting, and system optimization.
• Maintain compliance with DoD cybersecurity and privacy standards.
• Support onboarding and training of staff on IT systems and tools.

Requirements

• Bachelor’s degree in Information Technology, Information Systems, or a related field.
• At least 1 year of experience with:
  • Medical software and service management platforms (e.g., ServiceNow).
  • Electronic Health Record (EHR) systems.
• Strong communication and time management skills.
• Familiarity with system integration in healthcare settings.

Preferred Skills/Experience:

• Technical support in healthcare or contact center environments
• Previous Experience working with the Veteran Health Administration.

KSA Integration is an equal opportunity employer.