Systems Specialist- IT ServiceNow Solutions Architect bei IT Solutions Delivery
IT Solutions Delivery · New York, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in New York
Responsibilities
- Lead the architecture, design and implementation of ServiceNow solutions focused on ITSM (IT Service Management), ITOM (IT Operations Management) and other related modules.
- Align the ServiceNow solutions with the enterprise architecture and IT strategy.
- Identify opportunities for process automation and optimization within the workflows in scope.
- Manage platform activities, including upgrades, patches and performance monitoring.
- Collaborate with stakeholders to define and implement ServiceNow solutions that meet business requirements.
- Execute and manage processes for the CMDB, ensuring data accuracy and integrity.
- Drive efforts to enhance the quality and accuracy of the Configuration Items (CIs) maintained and discovered in the CMDB.
- Determine the key CI attributes to capture in the CMDB.
- Work with Application/Infrastructure SMEs to validate the relationship information contained in the CMDB for key applications.
- Maintain the integrity of the ServiceNow CMDB and automated CI Discovery tools across production and non-production environments.
- Monitor and report on the performance of the ServiceNow platform and support teams.
- Supports ITIL best practices and ensures compliance with internal security and governance policies.
Qualifications
- Master's Degree Information Technology, Computer Science, or Engineering and a minimum of 3 years of IT experience or
- Bachelor's Degree Information Technology, Computer Science, or Engineering and a minimum of 5 years of IT experience or
- Associate's Degree Information Technology, Computer Science, or Engineering and a minimum of 7 years of IT experience or
- High School Diploma/GED a minimum of 10 years of IT experience
- Expertise in ServiceNow platform architecture, required.
- Extensive experience in designing and implementing enterprise ServiceNow solutions, required.
- Experience in designing ServiceNow environments that are scalable, secure, and integrated within complex enterprise settings, required.
- Experience in overseeing ServiceNow technical teams or projects, required.
- Proven experience to collaborate with and oversee third-party vendors and integrators, required.
- Rapidly absorbs new technical information and applies it effectively, required.
- Strong hands-on experience in troubleshooting ServiceNow Discovery, CMDB, and ITAM database structures, data management, and process enhancement, required.
- Ability to build strong customer relationships
- Excellent collaboration and team building skills
- Strong written and verbal communication skills
- Possesses strong technical aptitude
- Well organized, detail oriented and flexible to handle multiple assignments
- Driver's License Required
- Ability to push, pull, and lift up to 40 pounds
- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
- Possess manual dexterity and the ability to use hands for the duration of the workday
- Ability to stoop, bend, reach, and kneel throughout the workday
- Ability to read small print and symbols
- Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
About Company
EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at [email protected]
Company
Mission Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Benefits:
We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
*Please be aware that some benefits may not apply to provisional or part-time job titles.
