Business Allocator bei ORC External

• Suffolk County Council
• Address:  West Suffolk House, Bury St Edmunds IP33 3YU - Hybrid working
• Salary: £25,185 per annum (pro rata)
• Hours:  18.5 hours per week worked over 2.5 days to be agreed (these days may be flexible due to business need)
• Contract: Permanent

This advert is open to current Suffolk County Council staff only

As a modern, flexible and effective organisation, at Suffolk County Council we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as a Business Allocator you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.  

Your role and responsibilities 

• you'll be allocating and monitoring customer visits to frontline staff working in Home First
• you will be responsible for implementing changes to the customer’s package of care on our TotalMobile platform, which sends work to our frontline staff
• working with Home First Team Leaders and Managers you will ensure the area runs smoothly and efficiently
• you will be supported by the Allocation Team Leaders to regularly review capacity.

You will need 

•  to be responsive to accommodate workflow as this is a fast-flowing service
• ideally Level 2 in maths and English
• the ability to remain calm in stressful situations
• to be competent in use of email, the internet and other desktop applications
• to be able to communicate effectively, verbally over the phone to customers and frontline workers, and over email and Teams to the wider West Home First colleagues.

You can view a full list of requirements in the Job and Person Profile (Word).  If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

The team 

• Home First is a Suffolk County Council in house provision for short term reablement
• we provide a short term reablement care and assessment service to people living in their own homes
• our customers are referred to us direct from the community or via hospital discharges and our aim is to maximise their independence to reduce further hospital admissions
• we have a diverse multi-cultural team that is supportive and works closely with colleagues in wider social care and health.
• there will be opportunities to further develop skills and knowledge within Social Care
• our allocation team predominantly works from our Bury office, but we are happy to accommodate some hybrid home working days once you are trained and competent.

Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information 

Please contact Rachel Sadler - for a casual conversation. You can reach them by calling 01284 758716 or emailing [email protected] 

How to apply

Step 1 - Read the Job and Person Profile (Word). 

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP. 

• You should use the Supporting Statement template.
• Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. 

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [email protected] or calling 03456 014412.  If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. 
 

Closing date: 11.30pm, 18 September 2025. 

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid 

Company