- Junior
- Optionales Büro in Lisbon
%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22%3E%3Cstrong%3EFull-time in office%3C/strong%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: %27Times New Roman%27;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22%3E%3Cstrong%3ELocation: %3C/strong%3EAlc%26acirc;ntara, Lisbon%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: %27Times New Roman%27;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22%3E%3Cstrong%3ESchedule: %3C/strong%3EMonday to Sunday (two days off, rotative), 9h to 18h%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: %27Times New Roman%27;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22%3E%3Cspan style=%22text-decoration: underline;%22%3E%3Cstrong%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: %27Times New Roman%27;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22%3E%3Cspan style=%22text-decoration: underline;%22%3E%3Cstrong%3EWhat you%26rsquo;ll do%26nbsp;%3Cbr%3E%3C/strong%3E%3C/span%3E%3Cbr%3EYou will be providing Social Media support for our client%26rsquo;s video streaming platform. %3Cstrong%3ESocial Media Agent%3C/strong%3E will both have the accountability and responsibility to deliver on our customers%26rsquo; needs, including thorough communication and prompt routing of escalations whenever necessary. As such, this role acts as a liaison between customers and resources across our client company, expediting the resolution of issues to empower customers to achieve the highest value and adoption of our software.%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22%3E%3Cbr%3E%3Cspan style=%22text-decoration: underline;%22%3E%3Cstrong%3EResponsibilities:%3C/strong%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%;%22%3EFocus on delivering on key results like customer satisfaction, first time resolution, efficiency, and quality metrics. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%;%22%3EDemonstrate ownership, high level of commitment and provide excellent customer service to the customer.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%;%22%3EDemonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and/or improvement and working at a fast pace.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%;%22%3ESolve Partner%27s issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%; background: white;%22%3EBe an Incredible Communicator: Able to interpret sentiment of the partner and address partner requests/concerns in a timely manner with an aptitude for building strong client relationships.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%;%22%3ESupport partner queries pertaining to, channel management and %3Cspan style=%22background: white; mso-highlight: white;%22%3Eperformance,%3C/span%3E channel analytics and any technical issues in a friendly and accurate manner.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%;%22%3EServe as a consultant to internal, cross-functional stakeholders on the video platform product.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 115%;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 115%;%22%3E%3Cspan style=%22text-decoration: underline;%22%3E%3Cstrong%3EWhat we are looking for:%3C/strong%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%;%22%3EExperience with direct customer service, preferably in contact centers and%26nbsp;%3C/span%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%;%22%3Ein B2C and B2B environment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 15.6px;%22%3EExperience in Advertising, Media Planning, Copywriting, Social Media Campaign and the like is a plus.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 15.6px;%22%3EInterest and working knowledge in online social media.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%;%22%3ESelf-starter, strong attention to detail and able to juggle multiple work streams at once.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%;%22%3ETechnologically-capable and familiar with basic internet technologies (web, email, IM), software (browsers, common plug-ins, common websites) and terminology.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%;%22%3EExcellent Written communication and organizational skills; can switch from business to casual communication tone depending on the end user%27s need.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%; background: white;%22%3EAbility to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%;%22%3ECritical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessary.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 130%;%22%3EComfortable with a rapidly-changing environment and with the ability to learn, retain and apply large amounts of product, procedure, policy, and system information.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: %27Times New Roman%27;%22%3E%3C/p%3E%0A%3Cdiv%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22text-decoration: underline;%22%3E%3Cstrong%3EOur offer:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/span%3E%0A%3Cdiv%3E%0A%3Cul%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3EBase salary and bonuses%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3EPaid training and contract%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3ERelocation package (for illegible candidates moving to Lisbon from abroad)%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3ETraining and development opportunities%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3EPrivate health insurance including close family (Spouse + children free of charge)%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3ELife insurance%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3EChild benefits such as Nursery Voucher and Student Voucher%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3EEmployee Assistant Program (EAP) to promote wellbeing of employee%26rsquo;s (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/%26ldquo;Dia platino%26rdquo; service)%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3EDiscount membership and access various gyms across Portugal%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3EVarious corporate discounts available through partnership between Cognizant and other partners such Pestana Hotels, Carnext, Huawei, Apple, MEO,%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3EIn Cognizant offices you have access to fresh fruit, water, coffee, and tea daily.%3Cbr%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3C/div%3E%0A%3C/div%3E
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