Conductor - Warrnambool bei V/Line

Conductor - Warrnambool

•  A great opportunity to join the exciting rail industry
• Bring your strong customer service skills and passion for safety    
• Get a free Myki

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

As the Conductor, you are integral to the success of V/Line’s Operations Group.  

You will be based onboard our trains primarily responsible for the safety of all those onboard. This position requires you to keep in constant communication with the driver via radio, staying up to date with passenger numbers of those boarding and alighting at each stop and capture this data in various V/Line apps. You'll also be administering first aid and spot cleaning the train as required, the whole time providing exceptional customer service to all our passengers

 Key accountabilities include:

• Customer Service & Information: Be the go-to person for passengers, helping and information to customers face to face, and via a PA system
• Train Preparation: Ensure trains are ready for service, from cleanliness to functionality
• Fare Management: Handle ticket sales, checking tickets, and provide fare advice during train services.
• Platform Duties: Oversee train departures and assist with luggage at stations
• Coach Duties: Manage coaches during planned and unplanned disruptions and events
• Fault Reporting: Manage and report any equipment or facility issues
• Emergency Management: Be prepared to handle service disruptions and emergencies

Key selection criteria

• Conductor Training Course
• First Aid – Level 2
• Food Hygiene for food handlers Level 1
• Track Awareness
• Fares and ticketing manual, including the new ticketing system
• Be able to travel and work within 80km from your home depot as required
• Basic understanding of/familiarity with computer applications
• Commitment to customer service
• Personable, with team focus
• Demonstrates attention to detail

About you

A true customer service professional, you are punctual, reliable, energetic and your communication skills are second to none. Someone who remains calm under pressure, you enjoy working in an environment where no two days are the same, in a team and company who genuinely care for you and your career development. You'll need to be adaptable to change and develop the ability to not let negative interactions stick with you and always maintain emotional resilience and professionalism.  

 Our ideal candidate will possess the following:

• The ability to work a 24/7 rotating roster
• Strong attention to detail and problem-solving skills
• A valid driver’s license
• Completion of Year 10 or equivalent
• We value diverse perspectives and believe in the potential for growth and development.
• Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

Why V/Line

• In addition to free myki travel, we offer:
• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.  

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.  

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023