Division Head of Compliance bei City of Norfolk, VA
City of Norfolk, VA · Norfolk, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Norfolk
About the Department
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is seeking a Division Head to perform NCSB-wide compliance monitoring and quality assurance of delivered services, records of service recipients, and documentation of service providers. The position acts as an internal consultant to ensure that internal and external customers receive high quality and continuously improving services.
Department Hiring Salary Range: $68,675 - $78,976
Position Duties
Essential functions include but are not limited to:
- Coordinates and conducts case record reviews routinely and on an as needed basis; reviewing evaluations, documentation and interventions provided by CSB service providers and coordinating both internal and external corrective actions plans.
- Ensures that programs of services comply with licensure and regulatory requirements.
- Participates with all external audits and reviews from the Federal, State, and Local entities.
- Receives, reviews, and analyzes Incident Reports, assuring critical incidents are identified, reported, and addressed.
- Investigates all complaints voices by CSB staff vis AlertLine, face-to-face, or email. Interview and research each complaint within 24 hours of receipt of allegation, identify resolution, and write a formal report regarding incident.
- Oversees and assist with consumer relations regarding allegations of infringed rights and other complaints.
- Oversees and revises CSB policies, Program Manuals and annual Compliance Plans.
- Oversees all training that is offered to NCSB employees to ensure compliance with regulatory standards.
- Collaborates with regional and state quality assurance colleagues.
- Assisting in formulating and reviewing CSB performance standards.
- Assisting in the development of methodologies for assessing compliance with both CSB and externally based expectations and requirements.
- Provision of training and consultation with CSB service providers and agency supervisors regarding both externally derived and internal CSB requirements.
- Performs other duties, as assigned.
Minimum Qualifications
Bachelor's degree from an accredited college or university in Recreation and Leisure Services, Public Administration or related field. Master's degree preferred.
2-3 years demonstrated work experience managing teams in one or more areas of expertise. May be required to have specific work experience for assignment into special areas requiring special subject matter knowledge. Experience working with severely mentally ill, substance use, developmental disabilities, or co-occurring population required.
Other Qualifications
- Valid Driver's License may be required depending on assignment.
- CPR certification may be required for some Division Head positions. Professional certification and licensure may be required for assignment into special areas such as education/outreach programs.
