Guest Services Assistant bei City of Shakopee, MN

About the Department

Under the direction of the Guest Services Supervisor, the Guest Services Assistant is responsible for providing high level customer service operations at the Community Center front desk. To facilitate opening/closing cleaning duties, programs, rentals, and oversight of the facility.

Position Duties

•  Open and closes the Community Center
• Greets all patrons upon entry of the facility and supervises guest admission and membership sales or visitor access to rental spaces
• Recognizes and promotes all programs and services offered
• Assists with enforcement of policies, procedures, rules, and regulations, which includes acting within delegated authority to take enforcement action
• Resolve guest issues, complaints and document all incidents or accidents 
• Daily cleaning and office tasks as indicated by department punch list
• All other tasks, duties and projects as assigned 

Minimum Qualifications

• Must be 16 years of age or older