DTC Operations Coordinator bei Gibson

The DTC Operations Coordinator will be instrumental in driving the day-to-day execution of Gibson’s Direct-To-Consumer (DTC) initiatives across Ecommerce and retail channels. This role will support Gibson DTC’s operations, coordinate promotional campaigns and product launches, manage inventory flow, and assist in reporting and analytics. Working cross-functionally with marketing, operations, and customer service teams, the DTC Operations Coordinator will help ensure a seamless and engaging customer experience. The ideal candidate is detail-oriented, collaborative, and passionate about music and digital commerce.

Essential Functions 

• Support daily operations of the brand’s Ecommerce site and physical retail locations, with a focus on North America and collaboration with international teams.
• Coordinate promotional campaigns and product launches, ensuring timely execution and alignment with marketing calendars.
• Monitor and manage inventory levels across Ecommerce and physical retail channels to ensure product availability and minimize stockouts or overstock situations.
• Collaborate with supply chain and planning teams to track inbound inventory and align with sales forecasts.
• Partner with Customer Service to help resolve customer inquiries and ensure a high level of satisfaction.
• Assist in compiling reports on sales performance, inventory status, and promotional effectiveness.
• Support cross-functional projects related to digital growth, retail integration, and customer experience improvements.
• Stay informed on trends in the guitar and music gear industry to help inform product presentation and customer engagement strategies.

Required Skills/Abilities 

• Strong organizational and multitasking skills with sharp attention to detail.
• Excellent written and verbal communication skills.
• Passion for music, guitars, and the gear that supports musicians.
• Ability to collaborate cross-functionally and thrive in a fast-paced environment.
• Familiarity with Ecommerce platforms (Shopify preferred), inventory systems, and content management tools.
• Proficiency in Microsoft Excel and the broader Office Suite.
• Basic understanding of digital marketing, inventory flow, and customer experience principles.
• Analytical mindset with the ability to interpret performance data and support reporting needs.
• Comfortable with adapting to evolving priorities and contributing to process improvements.

Required Education and Experience

• 1–3 years of experience in Ecommerce, retail operations, or digital merchandising—preferably in the music, lifestyle, or consumer goods industries.
•  Associate’s or Bachelor’s degree in Music Business, Business Administration, Retail Management or a related field, or equivalent work experience.

Essential Knowledge

• Experience with inventory planning and demand forecasting to support product availability and minimize excess stock.
• Understanding of Ecommerce operations, including order fulfillment, returns, and customer journey optimization.
• Familiarity with retail operations, including POS systems, inventory management, and merchandising principles.
• Understanding of product lifecycle management and how it impacts Ecommerce and retail strategies. 

Personal Qualities  

• Passionate about working and winning in a team environment.
• Results oriented and driven, with a track record for delivering to plan
• Flexibility to adapt quickly to changing circumstances.  Able to proactively question and challenge to prioritize and identify solutions in timely manner
• Clear and logical thinker 
• Relish working in a company with a diverse, challenging, and fast paced environment

Travel Requirements 

• This position is mostly office based, but may involve irregular travel

Physical Demands 

• Typical office environment 
• Ability to lift up to 25 pounds