- Professional
- Optionales Büro in Dallas
The Carrier Development Manager is responsible for building, nurturing, and expanding MWL’s carrier network to ensure reliable, cost-effective, and scalable transportation capacity for our customers. This role blends strategic growth initiatives with hands-on relationship management, recruiting new carrier partners, negotiating competitive rates, ensuring compliance, and driving continuous improvement. The ideal candidate will serve as a trusted partner to carriers while aligning capacity strategies with MWL’s overall business objectives.
Key Responsibilities
Carrier Recruitment & Onboarding
- Identify, qualify, and onboard new carrier partners across multiple modes (truckload, LTL, intermodal, etc.).
- Maintain a robust and diversified carrier pipeline to support customer and company growth.
- Ensure carriers meet MWL’s compliance standards (safety, insurance, certifications).
Strategic Carrier Network Growth
- Identify gaps in carrier coverage by geography, equipment type, and industry segment.
- Develop and execute strategies to expand MWL’s carrier network accordingly.
- Leverage digital freight platforms, load boards, and analytics tools to optimize sourcing.
Relationship Management
- Build and maintain long-term partnerships with carriers to secure consistent capacity and strengthen loyalty.
- Act as the primary point of contact for carrier escalations, service issues, and conflict resolution.
- Conduct regular business reviews with carriers to evaluate performance, opportunities, and growth potential.
Rate Negotiation & Procurement
- Negotiate competitive rates while balancing service quality and profitability.
- Provide market intelligence and capacity insights to the pricing and procurement team.
- Support customer bids, RFPs, and contractual agreements by aligning carrier capacity strategies.
Performance Management & Development
- Track and analyze carrier performance using KPIs (on-time delivery, acceptance rates, claims, communication, etc.).
- Develop and implement corrective action plans for underperforming carriers.
- Proactively support carrier partners with process training, visibility tools, and relationship-building to improve long-term performance.
Compliance & Risk Management
- Ensure carriers meet all federal, state, and MWL compliance requirements (FMCSA, DOT, insurance, safety).
- Manage onboarding documentation, carrier contracts, and risk assessments.
- Partner with legal and insurance teams for claims, disputes, and liability issues.
Qualifications
- Bachelor’s degree required. Degree in Supply Chain, Logistics, Business, or related field preferred.
- 5–7 years of experience in carrier sales, procurement, or logistics operations (minimum 3 years required).
- Strong negotiation and relationship management skills.
- Knowledge of transportation regulations, safety, and compliance requirements.
- Proficiency in TMS (Transportation Management Systems) and carrier management platforms.
- Excellent communication, analytical, and problem-solving skills.
Core Competencies
- Strategic thinker with the ability to design, build and scale carrier networks.
- Results-driven with a strong focus on KPIs and continuous improvement.
- Adaptable, resilient, and effective in conflict resolution.
- Strong interpersonal and influencing skills with carriers and internal stakeholders.
- Tech-savvy with the ability to leverage digital freight tools and data analytics.
- Ability to thrive in a fast-paced, deadline-driven logistics environment.
