Program Specialist 3 – Credentials Evaluator bei Green River College, WA

About the Department

This Program Specialist 3 position in the Office of the Registrar operates under general direction, reporting directly to the Registrar. The work of this role requires an ability to interpret and work following federal, state and college rules, and policies. Essential to this position is the ability to fully understand and perform the work related to student records, grades and transcripts in both the Legacy (HP) system environment as well as in PeopleSoft (ctcLink). It is required for this person to fully understand student data, student information system structures, processes and how this relates to and impacts student records. 

This position works very closely with various stakeholders across campus to provide assistance and specialized consultation in these processes to prospective students, applicants, program faculty, and representatives from outside organizations, recommending resolution for complex problems and issues. They coordinate communications to students regarding records processes and status.

Track legislative, State Board for Community and Technical Colleges (SBCTC), and Washington Student Achievement Council (WSAC) changes related to student records and coding and inform co-workers and supervisor of issues or business process changes that may be needed. 

Established guidelines, regulations, policies and procedures must be followed to interpret needs and implement services in support of Green River College’s mission. All duties are performed while protecting the confidentiality of student records as outlined by FERPA, as well as federal, state, and Green River policies and procedures.

ABOUT THE COLLEGE:

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical students, 15% Adult Basic Education student, and 3% Applied Bachelor degrees.  Green River College has four campuses, including the main campus in Auburn, Washington, with satellite campuses in Kent, downtown Auburn, and Enumclaw.  Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

We commit to be an anti-racist institution where all students, faculty, and staff receive the access, resources, and services needed to achieve their educational, career, and personal goals. Green River College makes social and economic justice, equity, and inclusion our highest priorities.

The Green River College definition of equity encompasses all identities, including but not limited to race, ethnicity, economic status, gender identity, sexual identity, disability, religion/spirituality, immigration status, age, and culture. We understand individual needs vary widely, and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.

Position Duties

Transcript Evaluation responsibilities:

• Advise and provide training for professional advisors, program directors, faculty and students on how to run and read Academic Advisement Reports in order to advise students on which classes previously taken satisfy Green River program requirements
• Communicate with and advise students on the transcript evaluation process, status and outcome
• Anticipate any potential issues with each transcript and course evaluation and identify/recommend resolution and/or alternatives before they occur
• Evaluate course equivalencies using the tools available and knowledge of Green River College program knowledge
• Use professional judgement to investigate and provide recommendations on corrective action when evaluating previously earned credit
• Officially transfer-in credits from other regionally accredited institutions of higher education by correctly recording information in the student management system
• Maintain documents and save per the state retention schedule and office procedures

Graduation responsibilities:

• Advise and provide training for professional advisors, program directors, faculty and students on how to run and read Academic Advisement Reports and the College catalog, in order to advise students on which classes need to be taken to complete remaining requirements
• Communicate graduation application status using the technical tools available
• Evaluate procedures regularly, identifying areas of improvement and ways to reduce barriers to completion
• Communicate the degree exception process when applicable
• Evaluate transcribed and transferred-in student coursework for completion requirements
• Advise professional advisors, program faculty, and students of any coursework needing to be completed
• Exercise professional responsibility while awarding credentials and record completions accurately to official student records
• Print diplomas and mail to student address as provided
• Maintain documents and save per the state retention schedule and office procedures
• Perform unofficial graduation evaluations to answer questions for professional advisors and faculty for their advising duties

Degree Exception Committee responsibilities:

• Manage Degree Exception Committee processes for when students and faculty request substitutions to degree requirements, including collecting documents, managing the procedure flow and voting process
• Investigate and provide possible solutions for discrepancies in course completion and availability which could be solved with Degree Exception process
• Record Degree Exception Committee outcomes accurately in student management system
• Communicate Degree Exception Requests results to students and committee members
• Maintain documents and save per the state retention schedule and office procedures

Academic Advisement Report responsibilities:

• Manage all aspects of creating and maintaining the Academic Advisement Report tool in the student management system
• Program new degree and certificate requirements to match the published College Catalog program requirements
• Investigate and resolve any issues relating to placement of courses in degree and certificate programs in the Academic Advisement Report tool

Diversity, Equity, and Inclusion Responsibilities:

• Maintain productive work relationships while considering multiple perspectives.
• Demonstrates awareness of others’ social identities (e.g. race, gender, disability status, religion, etc.) and their relevance in the workplace.
• Resolves cross-cultural conflicts effectively.
• Articulate the department and division’s commitment to diversity, equity and inclusion and the reasons for its importance.
• Promote a respectful, diverse, equitable and inclusive work environment in which concerns are addressed effectively.
• Form respectful relationships with individuals and organizations representing diverse constituencies
• Seek regular input to better understand diversity, equity and inclusion issues
• Promotes a collaborative workplace climate that recognizes, celebrates, and rewards diversity, equity and inclusion.
• Recognizes and addresses incidents of explicit and implicit bias in the workplace.
• Holds team members accountable for problematic behavior.
• Be and remain actively involved in advancing diversity, equity, inclusion, and racial justice and equity in projects and teams, to include active participation in workshops, discussions, and learning opportunities.

Related duties as required to support the goals, objectives and mission of the department, division and college.

Minimum Qualifications

Minimum Qualifications:

• Previous experience and demonstrated competency in the areas of problem solving and managing multiple projects and deadlines.
• Commitment to Diversity, Equity, and Inclusion by demonstrated multicultural competence (including awareness and understanding of historically underserved populations) and experience creating an affirming educational environment focused on equity, diversity, and inclusion
• Attention to detail is required.
• Experience researching and resolving issues.
• Initiative, responsibility and problem-solving skills.
• Demonstrated competency in written and verbal communication, including interpersonal skills and the ability to positively work with various stakeholders. 
• Associate degree or combination of education and applicable work experience
• Experience in MS Office, specifically Word, Excel, SharePoint, and Teams

Preferred Qualifications:

• Working knowledge of the Degree Audit and/or Academic Advisement Report
• Demonstrated knowledge and working familiarity with: SBCTC Legacy System; and/or People Soft ERP
• 2-year degree and 2 years of higher education, credential evaluation, or Registrar’s Office experience
• Bi-lingual in one of the top 5 languages in Green River’s service area: Spanish, Vietnamese, Chinese, Somali, Russian/Ukrainian

Other Qualifications

Required Training:

• Non-discrimination
• Ethics
• Child Abuse and Neglect
• Safety Orientation
• Title IX
• Campus Safety Authority (CSA)
• FERPA

WORKING CONDITIONS:

• Must have the ability to sit for prolonged period of time at a desk/computer workstation
• Frequent repetitive arm, hand, and finger motions
• Frequent use of computer and exposure to terminal screen in performing work assignments
• Work in an office setting with frequent interruptions
• Must be able to maintain “regular and predictable attendance”
• May need to carry, lift or move equipment/supplies up to 20 lbs
• Work schedule: M-F, 8am to 5pm

At this time, Green River College is not sponsoring for H1-B Visas.
  
All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.)
 
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law RCW 28B.112.080.
  
Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/
  
Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report— Green River College’s Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.
  
The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320.
 
To request disability accommodation in the application process, contact the Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.
 
Equal Opportunity Employer and Statement of Non-Discrimination:  Green River College does not discriminate on the basis of race, color, national origin, citizenship or immigration status age, perceived or actual sensory,  physical or mental disability, pregnancy, genetic information, gender, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran  or military status, or the use of a trained guide dog or service animal.
  
Green River College prohibits discrimination on the basis of sex, including sex-based harassment, and sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment. Inquiries about Title IX may be referred to Green River College’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights, or both.
 
Reporting
Any employee, student, applicant, or visitor who believes that he, she or they have been the subject of discrimination or harassment should report the incident or incidents to the College’s appropriate Title IX Coordinator identified below. If the complaint is against that Coordinator, the complainant should report the matter to the President’s office for referral to an alternate designee.
 
For students/employees/public/visitors/applicants:
Korland Simmons, Title IX Coordinator • Equity, Diversity, Inclusion 

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