- Junior
- Optionales Büro in Stafford
ECS is seeking an Application Support Analyst - Junior to work in our Stafford, VA office.
We're seeking a motivated and detail-oriented Junior Application Support Analyst to join our team in support of mission-critical government systems. In this role, you will provide technical and analytical support for custom software applications that directly enable the work of federal law enforcement and criminal justice organizations. Your efforts will help ensure the reliability and effectiveness of applications that are essential to safeguarding the public, supporting investigations, and advancing the customer’s mission. In this role, you will learn to support and maintain a custom software application by helping users resolve issues, troubleshooting application workflows, and working closely with technical teams. This position is ideal for someone early in their IT career who is eager to learn complex applications, databases, and business processes, while building strong problem-solving and customer support skills. You will be part of an Agile, collaborative, customer-facing environment where teamwork, communication, and adaptability are essential.
Key Responsibilities:
- Provide analytical and technical support for a custom software application, assisting users while gaining exposure to application workflows, databases, and system integrations.
- Investigate, troubleshoot, and resolve incidents by applying problem-solving, root cause analysis, and functional requirement review, escalating complex issues when necessary.
- Participate in Agile ceremonies (stand-ups, sprint reviews, retrospectives) and collaborate with developers, testers, and system administrators to support the application lifecycle.
- Monitor and manage assigned support tickets, documenting findings and solutions with attention to detail to ensure knowledge sharing and process improvement.
- Assist with application-level tasks such as user account setup, permissions management, workflow troubleshooting, user assistance, database queries, and application environment support.
- Learn to interpret technical and functional documentation to support issue resolution and to bridge communication between business users and technical teams.
- Support testing of new releases, patches, and configuration changes in test environments, helping validate that updates meet functional requirements.
- Contribute to and update knowledge base articles, SOPs, and training guides to improve team efficiency and the end-user experience.
- Participate in trend analysis of recurring issues and contribute recommendations for continuous improvement of support processes and application stability.
- Provide proactive communication to end users regarding incident status, resolution steps, and best practices for working with the application.
