Trauma Case Manager bei Acacia Network

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion?  For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond.  We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

Under the supervision of the ACDP NCTSI-II clinical supervisor, the Case Manager provides supports the wellness and recovery goals of individuals who are served with the Grant. These are clients that present complex and/or chronic behavioral health and/or substance abuse issues and needs by implementing targeted interventions designed to provide timely, high-quality, and efficient care. Targeted Case Management services are tailored around goals aimed at providing services that encourage individuals towards self-sufficiency and positive mental health outcomes.

Case Manager will demonstrate skills and competencies required for the position including communication, cultural competence, training professional experiences, and education. The activities are tailored to meet the unique needs of the communities. Generally, the position includes:

• Creating more effective linkages between vulnerable populations and health care system.
• Managed care and care transitions for vulnerable populations.
• Providing culturally appropriate health education on topics related to chronic disease prevention, physical activity and nutrition, and cultural competence.
• Advocating for underserved individuals to receive appropriate services.
• Providing informal counseling; and
• Promote hope and recovery by using strengths-based, culturally appropriate, and person-centered practices.
• Maximize community integration and normalization; and
• Provide leadership in ensuring the coordination of resources for individuals eligible for behavioral health services.

The Case manager must have knowledge of community resources and counseling/social work practices with high-risk populations. Case managers must have experience working with persons in crisis while attaining the ability to work independently with a strong sense of focus. Must be task-oriented, nonjudgmental and maintain boundary with individuals. The case manager must be able to work in a variety of settings with culturally diverse families while having the ability to be culturally sensitive and appropriate. Maintain a caseload and meet with patients on a weekly basis. The goal of the case manager is to help patients regain optimum health or improve functional capability, in the right setting. It involves assessments, comprehensive diagnostic and treatment planning evaluation to achieve wellness and recovery goals. Case managers are the cohort in accessing services via referral, linkage to needed services, and monitoring follow-up on patient care in order to meet the individual’s needs

KEY ESSENTIAL FUNCTIONS

• Provide targeted case management services to children, youth and adult consumers in need of mental health and substance abuse disorders services and their families/support systems through ensuring access to care, engagement in care coordination of care to obtain the full range of needed services.
• Gather enrollment consents, PSYCKES/RHIO consents, and complete screening, baseline- risk assessments, reassessments, plan of care, plan of care updates and notes in accordance with departmental policies.
• Demonstrate the ability to clearly articulate, verbally and in writing, the aims and goals of the department to potential patients, community members and staff.
• Participate in quality improvement activities, projects and reviews in collaboration clinical team members.
• Meet regularly with supervisor and attend staff meetings and case conferences. Be prepared to discuss case management and operational issues impacting performance and program operations.
• Complete and submit daily activity log in accordance with departmental policies.
• Ensure client is attending scheduled medical and social service visits through building relationships with patients and providers. Coordinate and schedule appointments with Social Worker and Medical/Mental Health providers. Routine calls should be made to internal and external providers before and after visits to follow up and provide necessary support to the patients.
• At a minimum, maintain five contacts with each client monthly or at a greater frequency as indicated by the risk stratification and plan of care.
• Access and respond per agency guidelines to client complaints of grievances
• Conduct outreach and engagement in accordance with policies via phone, electronic methods, and letter and or field work to client/collateral/provider to engage clients or
• strengthen connectivity.
• Help maintain health and wellness and prevent secondary disease complications through provision of health information, support plan of care, and coaching.
• Promote and expand linkage development in all areas related to patient care including social determinants (e.g. housing, employment) and monitor the effectiveness of linkages with other service providers via phone, face to face meetings of formal case conferences.
• Communicate effectively with Supervisor in identifying strengths, weaknesses and opportunities of program operations
• Complete daily, weekly, monthly, or other periodic requests for narrative or quantitative data reports for program review including NOMS entries to maintain the Grant
• Identify and attend training for professional development and attend departmental in-service meetings as required
• Must complete Integrated Mental Health/Addictions Treatment Training (IMHATT) Certificate within the first 30 days of employment
• Trauma Informed Care orientation/ training preferred

REQUIREMENTS

• Associates Degree in Human Services. Bachelors preferred. 
• 3+ years’ work experience in OASAS licensed program.
• Valid unrestricted OASAS certification as a CASAC. 
• Knowledge of the current LOCADTR 3.0.
• Knowledge of Lighthouse to check for dual enrollment.
• Must have specific training in chemical use, abuse and dependence specific to the services provided. 
• Working knowledge of Electronic Health Record; i.e. Nextgen and Avatar.
• Obtain within six months of hire:
  • Supporting Recovery with Medications Addictions Treatment (MAT)
  • Obtain within thirty days of hire:
  • Screening, Brief Intervention and Referral to Treatment
  • CASAC Canon of Ethics (6 hours)
  • Confidentiality related to 42CFR (3 Hours)
  • Mandated reporter (2 hours)
• Excellent organizational, communication and time management skills.
• Ability to work on a strong team of professionals in a culturally diverse environment.
• Ability to multitask and to work and function under pressure.

WHY JOIN US

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.