Receptionist bei Association Headquarters

Association Headquarters is seeking a Receptionist to oversee the front desk operations of the company, including inbound calls to the office, or calls routed to the Operator from client call processors. The Receptionist's priority is to transfer callers professionally and efficiently to their desired destination. In addition to processing inbound calls, this position is also responsible for greeting all visitors to the office, opening, and disseminating all incoming mail delivered by the USPS, and all faxes received electronically. This position reports directly to the Director of Facilities Management. Below are the responsibilities associated with this position:

APPLICATION INSTRUCTIONS

To be considered for this position, the online application must be submitted, along with an updated resume. All applicable fields on the application are required.

RESPONSIBILITIES

• Process all inbound calls to the office from all sources.
• Open all incoming USPS mail daily, and sort into the appropriate slot of the Mail Distribution Center (MDC).
• Receive all incoming faxes electronically; open to view recipient, and then forward to appropriate person/client/department.
• Keep Reception area stocked with AH newsletters and marketing materials.
• Greet all visitors to the office, then announce visitor to appropriate staff member (if applicable). Keep small refrigerator stocked with water for visiting guests.
• Assist with special projects from staff or the mailroom.
• Receipt of Checks:
• Receive checks through US Mail or from client staff. Sort checks by client, date stamp accompanying documentation and attached documentation to check. Place checks in client folders and put in Accounting Dept. slot of MDC.
• Distribution of Checks/Documentation
• Receive back from Accounting the Daily Check Log, copies of checks and backup documentation and place in appropriate client slot in MDC.

MEASURING SUCCESS

• Employee, management and client satisfaction with phone and visitor interactions.
• Customer Service skills.
• Attentiveness to incoming calls.
• Ability to handle difficult callers in a professional and efficient manner.
• Demonstrated knowledge of job techniques and practices.
• Ability to complete assignments with little to no supervision.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/ EXPERIENCE/REQUIRED PROFICIENCIES

• Bachelor's degree preferred; high school diploma required.

LANGUAGE SKILLS

• Ability to effectively communicate both orally and in written form with management, internal and external customers.

REASONING ABILITY

• Demonstrate the ability to anticipate and solve practical problems or resolve issues.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position may require travel. This may include the ability to drive a car or travel on public transportation such as trains and airplanes.
• Individuals may need to sit or stand for extended periods of time; may require walking for periods throughout the day. Requires ability to use a computer, read a computer screen, use of a telephone and other office equipment as it relates to the work. Reaching above shoulder height, below the waist or lifting to move or access materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, presentation equipment/documents and computer printouts on certain occasions. Vision acuity: duties may require the ability to identify and discern colors accurately, to focus and see both close and far away. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

What we offer - Employee Company Benefits

• Hybrid / Flexible work schedules available
• Medical, Dental, and Vision
• Company paid basic life insurance, short-term, and long-term disability
• Voluntary Life Insurance - Employee Paid
• AFLAC available
• Paid Time Off (PTO) accrual and Paid holidays
• 401k retirement plan available
• On-site Fitness Center, open 24/7
• Gym reimbursement program
• Training and Development opportunities

What sets us apart

• Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
• Industry Leader - Most credentialed AMC and the 1st AMC to be Customer Service Certified by the Customer Service Institute of America

Who is AH?

AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

Our Diversity, Equity, & Inclusion Statement

Association Headquarters is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to the following; race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.

For more information, visit associationheadquarters.com, connect with AH on Facebook on YouTube and follow on Twitter.