DISTRICT MANAGER bei Goodwill Southeast Georgia

As a member of the Goodwill Southeast Georgia leadership team, Retail District Managers are responsible for achieving budgeted sales, controlling departmental expenses, and attaining net contribution targets to support our mission-related services throughout local communities. This role is committed to safety, training, staff development, and accountability—ensuring consistent workplace operations that drive effective, efficient, and customer-focused retail stores.

🎁 Perks & Benefits

Your journey with us ensures your work brings purpose as it directly impacts our mission services & the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve.

• Competitive weekly pay
• Comprehensive benefits including health, dental, and retirement plans
• Generous paid time off (PTO) and holidays
• Associate shopping discount
• Celebratory activities
• Career advancement opportunities
• Free training and development programs

📅 Your Typical Day

Revenue & Expense Management
• Partner with the Regional Manager to achieve budgeted sales and net income within your assigned district.
• Manage key expense categories (labor, supplies, transportation, waste management) to maximize efficiency.
• Educate store managers on aftermarket and online revenue opportunities.
• Communicate financial performance and provide guidance to ensure teams meet budget expectations.
• Read, interpret, and communicate budgets, targets, and key performance metrics.

Staffing & Performance Management
• Recruit, interview, and select retail leaders across district stores.
• Step in as acting Store Manager when needed.
• Monitor and adjust staffing levels to maintain labor targets.
• Develop and implement training plans for new and existing associates.
• Provide ongoing coaching, feedback, and recognition to drive performance excellence.
• Administer annual reviews and professional development plans.

Communication
• Maintain proactive communication with leadership, team members, and stakeholders.
• Share updates on organizational initiatives, events, and policy changes.
• Respond promptly to service, assistance, and information requests.

Safety, Loss Prevention & Compliance
• Promote a culture of safety across all store operations.
• Conduct root-cause analysis of incidents and implement preventative measures.
• Ensure compliance with OSHA, labor standards, and CPSC recall requirements.
• Conduct audits to evaluate operational standards, store appearance, and customer/associate satisfaction.
• Partner with Asset Protection and support departments to address facility, technology, and compliance needs.

Training, Presentations & Reporting
• Provide on-site training to support operational and performance standards.
• Review and report data on sales, production, donations, and KPIs.
• Communicate performance highlights and operational challenges to senior leadership.

Customer Service
• Ensure all stores exceed customer and donor service standards.
• Model exceptional customer service in all interactions.
• Resolve customer issues and provide coaching to staff to strengthen service delivery.

Continuous Quality Improvement & Planning
• Drive continuous improvement by reinforcing SOPs and innovative practices.
• Support annual planning, budgets, and capital expenditure needs.
• Partner with leadership to achieve strategic organizational objectives.

Mission Advancement
• Champion Goodwill’s mission and identify opportunities to integrate mission-related hires into retail operations.
• Represent Goodwill in the community and participate in outreach activities.
• Model Goodwill’s core values daily: Commitment, Learning, Accountability, Teamwork, Integrity, and Service to Others.

🧠 What You’ll Need

• High school diploma or equivalent required; some college coursework in business or marketing preferred.
• At least 5 years of supervisory experience in a fast-paced retail environment.
• Strong leadership skills with the ability to inspire, motivate, and communicate across all levels of store personnel.
• Demonstrated ability to train, coach, and develop associates.
• Excellent organizational and prioritization skills to achieve results.
• Strong judgment and discretion in decision-making.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Availability to respond to texts, emails, and calls after hours.
• Frequent travel between district sites; valid driver’s license, insurable, with a clean driving record.

🌱 Join Us

Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do.

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About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.