Waterpark Training Manager bei Kalahari Resorts & Conventions

Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center. 

We are inviting you to apply for the Waterpark Training Manager position. In this role, you will be responsible for leading all training and development initiatives to uphold the highest standards of safety, service, and team performance across the indoor and outdoor waterparks. This role leads the Waterpark Training Program with a focus on guest and associate safety, operational excellence, employee growth, and overall satisfaction.

We require that you have background, consisting of a minimum of three years experience in a waterpark leadership role, preferably in training or supervision. Additionally, you must successfully complete a StarGuard Elite Lifeguard and Instructor certification course within the first few months of employment.

Additional resposibilities include: 

• Lead and facilitate all StarGuard Elite Lifeguard certification classes.
• Develop and deliver weekly and monthly training meetings, as well as ongoing lifeguard and ride attendant in-service.
• Manage training records and reports, including metrics, audits, and compliance documentation.
• Oversee internal audits and assist with external audits.
• Coordinate and conduct monthly and quarterly zone certifications.
• Perform regular safety equipment inspections and maintain accurate inventory records.
• Serve as a mentor and leader for all waterpark associates by promoting professional growth, holding team members accountable, and reinforcing safety and service standards.
• Support special projects and training initiatives assigned by leadership.
• Maintain a professional and approachable presence while promptly addressing guest or associate concerns.
• Ensure compliance with labor laws, company policies, and industry standards.

If your background is what we’re seeking and your personality is one of service to others, please consider joining our growing and industry leading team. 

Company Mission 

We promise to deliver products and services beyond expectations. 

Recruiting Vision 

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company. 

A Sampling of Our Benefits 

Our team enjoys a comprehensive and attractive benefits plan:  

• Promotion from within
• Mental, Financial, Physical, Work/Life and Career wellness initiatives
• Educational opportunities
• Full and varied benefit package available for full-time associates
• 401(k) with company match
• Appreciation days, parties, and retention programs
• Paid time off, dedicated wellness days and holiday pay
• Discounts and resort benefits

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests.  Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner, and TripAdvisor’s Travelers’ Choice Awards. 

Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).  

Kalahari Resorts & Conventions is an equal opportunity employer.