Veterinary Assistant bei Whitehaven Veterinary Center

Whitehaven Veterinary Center is seeking a Veterinary Assistant to join our team!   

We are proud to be an AAHA Accredited Hospital!

At Whitehaven Veterinary Center, we are dedicated to delivering exceptional veterinary care through a blend of clinical excellence, compassion, and personalized service. We believe that the experience of our clients—from their first call to their pet’s final follow-up—is just as important as the quality of our medical care. We're seeking a dedicated Veterinary Assistant / Patient Care Coordinator to join our team and help us elevate the patient and client experience every step of the way.

This hybrid position is ideal for someone who loves animals and people. As a Veterinary Assistant, you'll support our medical team with hands-on animal care. As a Patient Care Coordinator (PCC), you'll take on a client-focused role that goes far beyond answering phones or working the front desk. You'll be the liaison between the client and the medical team—helping guide pet owners through the care process with empathy, clarity, and support.

Location: 5320 Belle Avenue, Davenport, IA 52807 

Clinic Hours:  

Shift: 4-day work week with rotating Saturdays

Compensation: $16-18/hr

Benefits:

• Holiday pay
• CE allowance & professional development opportunities
• Uniform allowance
• Paid Time Off
• Discounted Veterinary Care    

🏥 YOUR HEALTH - COVERED.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Critical Illness Insurance
• Mental Health Counseling
• Hospital Indemnity Insurance
• Life & Accident Insurance
• Long & Short-term Disability Insurance
• Teledoc – FREE doctor access 24/7

❤️ YOUR FAMILY - COVERED.

• Caring for Elderly Family
• Returning to Work After a Baby
• Divorce
• Moving to a New Community
• Grieving for a Lost Loved One
• Military Family Matters
• Job Relocation
• Buying or Selling a Home

📝 YOUR FINANCES - COVERED.

• Dependent Care Flexible Spending Account
• Budgeting and Financial Guidance
• Retirement Planning
• Will and Testament Planning
• Tax Issues
• Identify Theft Recovery
• Legal Counseling
• Teammate Assistance Program
• Teammate Referral Program

Job Summary:

As a Veterinary Assistant:

Assist veterinarians and technicians with exams, treatments, and procedures

Prepare exam rooms and maintain cleanliness and organization

Handle and restrain pets safely and compassionately

Perform basic lab tasks under supervision

Maintain accurate medical records

As a Patient Care Coordinator (Client Experience-Focused):

Serve as the primary point of contact for client communication during and after appointments

Provide thoughtful and thorough explanations of treatment plans, procedures, and follow-up care

Proactively check in with clients pre- and post-visit to ensure satisfaction and understanding

Support the client journey by coordinating appointment logistics and ensuring clarity at every stage

Act as an advocate for both the pet and the pet owner, helping bridge the gap between clinical recommendations and client comfort

Identify opportunities to improve client satisfaction and experience

The Veterinary Assistant aids and supports the medical support team in the operation of an animal facility in accordance with Mission Pet Health (MPH) hospital policy and procedures. The Veterinary Assistant also provides medical care to patients as allowed in the veterinary practice act. 

How you'll make an impact: 

• Maintain and uphold the Core Values and Mission Statement of MPH.
• Assist in all daily duties for clinic care.
• Participate in any special cleaning duties.
• Provide client care by scheduling appointments, taking payments, and check-ins.
• Maintain excellent client communication.
• Record all pertinent medical, client and case related information in the patient record accurately with appropriate grammar, terms, and accurate information.
• Review medical records, estimates or discharge instructions with clients.
  Answer the phones in a courteous and informative way.
• Provide patient care under the direction of a DVM.
• Perform clinic upkeep as directed.
• Perform equipment maintenance as directed.
• Performs other related duties as assigned.

Required Knowledge, Skills and Abilities: 

• Must be proficient in a variety of skills ranging from but not limited to laboratory, pharmacy, radiology, surgery, dental and nursing skills.
• Ability to demonstrate patience and composure in stressful situations, and ability to handle a fast paced
  environment.
• Ability to stay calm and efficient during a medical crisis.
• The employee must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking the English language) to perform the duties
  proficiently.
• The employee must also be confident around pets.

Required Education and Experience:

• High School Diploma or equivalent required.

Physical Requirements:

• The employee must have the ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• The employee must be able to endure sitting, standing, and walking on hard floor surfaces for extended periods of time.
• The employee must be Able to work in noisy work conditions with sounds from animals and equipment that can be moderately high.
• The employee will be routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards, and medication/controlled substances.
• The employee must possess sufficient ambulatory skills to perform duties while in hospital environment.
  The employee must have specific vision abilities which include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee must have good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp and visual acuity to use a keyboard and operate equipment.

We put people first and never compromise on our values. 

Apply today for immediate consideration! 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with
Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Mission Pet Health (MPH) is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law. We embrace diversity and are committed to
creating an inclusive environment for all employees.