Customer Service Representative bei MasterBrand Cabinets LLC

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

The Customer Experience Representative is responsible for providing the best customer service in the cabinet industry by providing prompt and effective responses to inquiries and concerns for dealers, sales representatives, and internal customers. They are also responsible for screening, examining, clarifying, and accurately entering orders for Dura Supreme products.

Shift Time: Monday - Friday  8am- 4:30pm

Pay range: $19-$21 per hour  *based off experience.

This position does not offer remote possibility 

Essential Duties and Responsibilities

1. Insures prompt and courteous customer service by providing accurate information to our dealers.
2. Consults with Custom Quoting, Purchasing, and the Customer Experience Manager about special cabinet availability, prices, solutions for unique situations, and design alternatives.
3. Screens, analyzes, and enters orders received from Dura Supreme dealers.
4. Compares and analyzes customer layouts to actual order; calls dealers for clarification of specific details, missing information, and to discuss further options.
5. Prepares various shop floor sketches and proofs sketches back from the Drafting department.
6. Faxing and filing.
7. Proofreads teammate's orders for accuracy.
8. Other duties assigned.

Preferred Qualifications

• Customer Care Experience is required
• Communication
• Pleasant and professional telephone skills
• Attention to detail
• Organization
• Computer literacy
• Math Aptitude

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal-opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by applicable federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].