Lead Healthcare Liaison bei Hospice of the East Bay

Join Our Mission to Provide Compassionate Care

Hospice of the East Bay (HEB) is a community-based nonprofit providing hospice and palliative care services to patients in their homes and at our six-bed inpatient hospice facility. Our team of healthcare professionals is dedicated to supporting patients and families with dignity, compassion, and respect — regardless of their ability to pay. Join a collaborative team recognized as a Great Place to Work® for multiple years. For over 40 years, we have been a trusted resource for families, offering a full range of services, including at least one year of bereavement support.

Position Summary

Reporting to the Director of Community Engagement, the Community Engagement Specialist plays a key role in educating physicians, nurses, social workers, and other healthcare professionals about hospice and palliative care services.

This position focuses on building strong relationships with referral sources—including hospitals, skilled nursing facilities (SNFs), residential care facilities, and physician offices—to ensure patients and families receive timely, high-quality care.

Support new and existing Business Development team members with their individual success and development. Work closely with the Director of Community Engagement to provide education to the Business Development Team to increase referrals, build strong partnerships and create effective strategic plans to increase referrals/admissions at RCFE’S, SNF’s, MD’s and several other community partners. 

Key Responsibilities

• Build and maintain relationships with hospitals, skilled nursing facilities (SNFs), residential care facilities, and physician offices.
• Serve as an educational resource to healthcare providers, patients, and families about hospice and palliative care.
• Conduct presentations, in-services, and community events to raise awareness of hospice services.
• Collaborate with the Director of Community Engagement to develop strategic plans to increase referrals and admissions.
• Mentor and support Business Development team members to achieve individual and team goals.
• Trella oversight, including adding and updating accounts as needed.
• Maintain accurate records of outreach activities and provide regular reports.
• Support waiver requests and act as a liaison with the California Department of Social Services for Residential Care Facilities and Assisted Living Facilities.
• Participate in quality improvement initiatives and other duties as assigned.

Qualifications

• 2+ years recent experience in hospice or home health care (required).
• Bachelor’s degree preferred.
• Strong clinical knowledge and critical thinking skills to assess referrals and patient needs.
• Knowledge of hospice philosophy, Medicare, Medi-Cal, and private insurance regulations.
• Excellent communication and public speaking skills.
• Strong relationship-building and customer service skills.
• Self-motivated, organized, and able to work independently.
• Flexible with schedule and able to adapt to changing priorities.
• Valid California driver’s license and current auto insurance required.

Why You’ll Love Working Here

• Work for a mission-driven nonprofit that makes a meaningful impact in the community.
• Comprehensive benefits package including:

• • Medical, dental, and vision insurance some plans qualify for a Health Saving Account (HSA)
  • 403b Retirement Account and generous company match.
  • Up to 27 days of PTO/Holiday 
  • Group & Voluntary Life / Accidental Death & Dismemberment Insurance
  • Tuition Reimbursement
  • Pet Insurance
  • Employee Discounts
  • Employee Assistance Program
  • Car provided with position

If you are passionate about connecting with the community and helping patients and families navigate end-of-life care with compassion, we encourage you to apply and join our team.