On the Road Supervisor bei None

Position Summary:

The On-the-Road Supervisor plays a key role in ensuring operational excellence by supervising delivery teams, maintaining compliance with company standards, and supporting a high-quality customer experience. This field-based role involves frequent travel between delivery locations, contractor check-ins, and on-site problem-solving

Key Responsibilities:

• Monitor and evaluate delivery teams in the field to ensure compliance with safety, quality, and customer service standards.
• Conduct route audits, ride-alongs, and performance evaluations with independent contractors and delivery drivers.
• Provide coaching, feedback, and support to delivery teams to improve efficiency and professionalism.
• Resolve customer escalations on-site and act as a liaison between delivery teams, customers, and the RAS dispatch/operations center.
• Perform quality checks on deliveries and installations, ensuring products are delivered in good condition and services meet or exceed expectations.
• Ensure proper documentation, inventory handling, and use of company technology (e.g., handheld devices or delivery software).
• Assist in onboarding and training new contractors and drivers.
• Maintain a visible presence in the market through daily visits to routes and terminals.
• Submit reports on team performance, delivery issues, and opportunities for process improvement.
• other duties as assigned 

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 2 years of experience in logistics, delivery operations, or field supervision.
• Valid driver’s license with a clean driving record.
• Strong knowledge of DOT regulations and logistics best practice.
• Excellent communication, leadership, and problem-solving skills.
• Comfortable working in a fast-paced, field-based environment.
• Proficiency in mobile technology and route optimization tools.

Working Conditions:

• Frequent travel throughout assigned region.
• Field-based role with exposure to warehouse and delivery environments.
• May require early mornings, evenings, and occasional weekends.