Supervisor-Customer Service bei Aventiv Technologies

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Aventiv Technologies – Where your future awaits (youtube.com)

Job Purpose:

We are seeking a highly motivated Customer Support Supervisor to lead and support our customer service teams. In this role, you will oversee daily operations, ensure high-quality customer interactions, and drive performance improvements. You will work closely with team members to provide coaching, resolve escalated issues, and enhance overall customer experience.

THIS IS A 100% ON-SITE POSITION. **10% Travel Requirements**

**Associate Referral Reward Eligible** 

 Responsibilities

Essential Duties:

• Team Leadership: Supervise and mentor a team of customer support representatives, providing coaching and performance feedback.
• Performance Monitoring: Track team KPIs, prepare reports, and implement strategies to meet and or exceed service goals.
• Process Improvement: Identify opportunities to streamline workflows, improve response times, and enhance service quality.
• Customer Interaction: Handle escalated customer inquiries and complaints, ensuring prompt and effective resolutions.
• Training & Development: Conduct training sessions and develop resources to improve product knowledge and customer service skills. 
• Policy Compliance: Ensure the team follows company policies, procedures, and service standards.
• Additional projects as assigned by Management.
• Other duties as assigned

Knowledge, Skills, & Abilities:

• Ability to mentor and develop representatives to align them for future promotional opportunities.
• Ability to manage call center metric reports to improve team performance
• Proven experience at a level to enable understanding of technology, services being offered and its impact on the business.
• Ability to communicate with team members, customers, management, and other team members outside of call center utilizing exceptional communication skills.

Demonstrated experience in leadership, facilitation, and development of team members to meet or exceed customer service objectives.

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• 3 years customer service experience
• 1 year supervision or management experience
• Managed 10+ associates and/or team leads

Preferred Qualifications:

• Associate or bachelor’s degree in a related field of study
• 5 years call center experience

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. 
• Occasionally may need to reach, stoop, or kneel. 

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $42,432 - $53,209
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.