IT service Technician - Milwaukee, WI (onsite) bei Cystems Logic Inc

Hi,

Title: IT Service Technician

Location: Onsite (Milwaukee, WI)

Duration: Long term contract 

We have below job opening.

If you are interested and your experience match with job description.

Please send your updated resume....Asap

Requirements :

The successful contractor(s) must meet the following requirements:

A. Contractor shall have the ability to provide CLIENT a stable workforce of ITSTs:

         i. CLIENT prefers that services be delivered by the same ITSTs for the duration of the contract, but also desires that the Vendor have sufficient backup resources to assign qualified replacement ITSTs during those periods where the usual ITSTs may be unavailable. ITSTs are required to wear District-issued badges while in school buildings at all times.

       ii. To facilitate effective problem solving, the ITSTs are expected to keep office hours on site, 40 hours per week, or for such time periods as may be determined by CLIENT, with overtime by mutual consent. Unapproved overtime will not be paid. On-site hours will be subject to agreement and may be changed from time to time by mutual consent.

B. Experience in large complex organizations is essential. Experience in a K-12 system is a plus. Knowledge of the CLIENT technical environment is desirable.

C. Each ITST proposed by contractor:

         i. Shall have a comprehensive understanding of Microsoft Windows-based desktop and laptop computers (Windows 10 and Windows 11) and Chromebooks to successfully provide support for school-based computer hardware and related peripherals.

       ii. Must be certified in CompTIA A+ Hardware. Microsoft Certified Professionals and Microsoft Certified Desktop Support Technician are preferred. Equivalent combinations of education and experience will be considered.

      iii. Must have the ability to provide support, troubleshooting and problem resolution of, but not limited to, the following representative items:

1) Desktop operating systems (Windows 10 and Windows 11);

2) Office productivity software (Office 365, MS Office 2019);

3) Chromebooks;

4) Google Apps (Docs, Sheets, Slides);

5) Disk drives;

6) Monitors;

7) SMART Boards/Interactive Flat Panel;

8) DVD/CD ROMS;

9) Printers;

10) Tablets;

11) Scanners;

12) LCD projectors;

13) Network connectivity issues; and

14) Wireless devices including wireless access points and wireless network interface cards.

                    iv. Must be able to understand and execute CLIENT-provided training on technology-related procedures and processes, some of which concern warranty and non-warranty/parts repair for specific hardware. 

                      v. Must be able to provide answers and solutions to complex user questions concerning:

1) Windows Desktop configurations, networking, and printing. 

2) The usage of all standard desktop software, including operating system, utility, security, web browsing, email, antivirus, office productivity software and imaging. 

3) Chromebooks configurations and networking.

4) For Chromebooks, the usage of standard applications including operating system, utility, security, web browsing, email, productivity software and updating.

                    vi. Must be able to provide service on the District’s large installation of Hewlett Packard and Lenovo desktops/laptops and Acer Chromebooks. Award and implementation of future computer purchases may result in additional computer brands/models and, therefore, vendor must also be able to provide service on other models.

                   vii. Must be able to create and deploy images.

                 viii. Shall be able to respond promptly to service requests delivered either via the Cherwell ticketing system, telephone, or email from an authorized CLIENT representative within the school or Department of Technology.

                    ix. Must be able to meet the following conditions:

1) Report to, and work under, the direction of the Department of Technology supervision.

2) Work independently within the local school.

3) Maintain District standards and keep the Administration appraised of all technology issues.

                      x. Must possess superior communication skills to instruct and to assist in a customer service environment.

                    xi. Must be able to pass CLIENT’s criminal information background checks.

All your information will be kept confidential according to EEO guidelines.