Homeoffice Market Manager, South Florida bei CharterUP
CharterUP · Miami, Vereinigte Staaten Von Amerika · Remote
- Professional
About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation
With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.
Why Join Us
- Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
- Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
- Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
- Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.
Title: Market Manager, South Florida
Reports to: VP, New Mobility
Location: Remote, US (Must be in Miami)
About the Role
We are seeking a Market Manager to lead on-the-ground operations of our Miami New Mobility program. This is a hands-on role that blends operations, partnerships, marketing, and customer experience. The Market Manager will serve as CharterUP’s local ambassador, ensuring we recruit and support the best operators, activate high-value demand channels, and deliver an exceptional rider experience while partnering closely with HQ teams.
What You’ll Do
Supply & Driver Operations
- Recruit, onboard, and support independent drivers and fleet partners.
- Ensure operators comply with CharterUP policies and local regulations.
- Create KPIs to monitor driver performance, service quality, and safety compliance; provide coaching or intervention as needed.
Demand Generation & Partnerships
- Build and maintain relationships with hotels, universities, event venues, concierges,corporate travel planners, and local regulatory bodies.
- Develop and manage local partnerships to secure repeat group bookings
- Represent CharterUP at networking and community events to build local presence.
- Identify and pursue B2B demand opportunities unique to the Miami market (e.g., cruise travel, nightlife districts, major sporting events).
Marketing & Local Activation
- Execute local marketing campaigns and promotions in coordination with HQ.
- Tailor activations to the Miami market while supporting digital efforts led by central marketing.
- Support brand-building in the community through sponsorships, partnerships, and local event participation.
Customer & Rider Experience
- Act as escalation point for rider or partner issues; ensure a premium customer experience on every trip.
- Gather rider and partner feedback; collaborate with HQ to enhance service offerings.
- Oversee driver and rider boarding/onboarding experience quality
Data, Reporting & Market Performance
- Track key market KPIs including utilization, trip volume, revenue, driver retention, and customer satisfaction.
- Provide regular performance updates, insights, and recommendations to HQ leadership.
- Forecast supply/demand imbalances and implement corrective actions quickly.
Team & Cross-Functional Collaboration
- Hire and manage local support staff if needed (e.g., dispatchers, operations associates).
- Collaborate with HQ teams (Ops, Marketing, Sales, Finance) to align local initiatives with company-wide goals.
- Share Miami-specific insights on pricing, competitive dynamics, and regulatory changes.
What You’ll Bring
- 4–7 years of experience in operations, logistics, hospitality, mobility, or marketplace businesses.
- Proven ability to execute in a fast-paced, ambiguous environment with full ownership.
- Strong relationship-building and partnership development skills.
- Excellent communication and problem-solving abilities.
- Bilingual (Spanish/English) strongly preferred; local Miami knowledge required.
- Hands-on operator mindset: willing to roll up your sleeves and solve problems directly.
Recruiting Process
- Step 1 - Video call: Talent Acquisition interview
- Step 2 - Video call: Hiring Manager interview
- Step 3 - Video call: Team interviews
- Step 4 - Offer & reference check
- Welcome aboard!
Global Benefits & Perks at CharterUP
We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team.
- Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
- Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
- Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
- Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
- Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
- Referral Rewards: Earn bonuses for bringing top talent to the team.
- Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
- Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.
CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know.
Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.
We hire in the U.S. and Canada and are actively expanding our global footprint.
