Operational Support bei Global Data Consultants

GDC IT Solutions is currently seeking a Tier 2 Operational Support Specialist to work in a hybrid capacity for the Commonwealth Enterprise Delivery Center (CEDC). The position requires candidates to report on-site at least for the first and last days of engagement, with the remaining schedule determined by the hiring manager. This role supports a collaborative environment across regional and central offices statewide, with a strong focus on desktop support, remote troubleshooting, and system administration.

Position Overview

As a Tier 2 Operational Support Specialist, you will be responsible for delivering second-level technical support for hardware, software, and system issues across all CEDC-supported offices. You will assist with deployments, remote configurations, account administration, and ensure adherence to Commonwealth security and operational policies. Your ability to work independently, prioritize tasks, and resolve issues efficiently will be essential to providing high-quality customer service.

• Provide Tier 2 technical support including troubleshooting, imaging, installation, and configuration of PCs, laptops, printers, and scanners.
• Utilize tools such as SCCM Remote Tools, PRTG, Remote Desktop, PowerShell, and Active Directory for remote issue resolution.
• Manage deployments, including setup of new hardware and surplus of old equipment.
• Administer computer accounts, resource mailboxes, groups, and distribution lists via account management tools.
• Coordinate and ensure compliance with Commonwealth Information Security Office (CISO) policies.
• Research and report on CISO software initiatives and their operational impacts on CEDC IT systems.
• Work independently on assigned tasks through the ServiceNow system and direct supervisor instructions.
• Prioritize and manage multiple technical tasks while maintaining effective communication with end users.
• Support desktop moves, software installations, data migrations, and basic network resource troubleshooting.

• Experience with SCCM deployment processes and configurations.
• Experience managing server folder permissions and network shares.
• Ability to work independently and follow established support processes and standards.
• Strong troubleshooting skills in both software and hardware contexts.
• Proficiency in using remote management tools and scripting for issue resolution.

Preferred Experience

• 2+ years of experience supporting Commonwealth of Pennsylvania customers.

• Familiarity with Commonwealth policies, procedures, and IT service delivery standards.

• Understanding of CEDC-specific operations and regional office support needs.

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

• Cutting Edge Technology and Innovation

• Career Growth Opportunities

• Employee-Centric Environment

• Comprehensive Benefits Package

• Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

Visit our Career Center for the latest employment opportunities.

© Global Data Consultants, PA USA