Service Technician bei Shape Technologies

Reports to: Aftermarket Sales and Service Manager

FLSA Status: Non-Exempt

 Job Category: Service

Applicable to Which Companies: All

ROLE

SUMMARY  

Shape Process Automation (SPA) is seeking a Service Technician to join our Aftermarket team. This role is responsible for delivering exceptional customer service and technical support for SPA robotic systems across North America. This role includes operating the 24-hour hotline, performing preventative maintenance, troubleshooting mechanical, electrical, and software issues, programming robot paths, and conducting customer training. The technician ensures optimal system performance and maintains strong customer relationships in alignment with SPA’s mission and goals.

 Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: 

• Operate SPA 24-hour Hotline support.
• SPA daytime phone support.
• Robot preventative maintenance.
• SPA system preventative maintenance.
• Robot path programming.
• Robot mechanical troubleshooting and repairs.
• SPA system mechanical troubleshooting and repairs.
• Robot electrical troubleshooting and repairs.
• SPA system electrical troubleshooting and repairs.
• Robot software troubleshooting.
• SPA system software troubleshooting.
• Customer training.
• Maintaining excellent customer relations.
• Travel across North America.

 Regular and predictable attendance is an essential function of this position. 

 SUPERVISORY RESPONSIBILITIES  

This position has no direct supervisory responsibilities. 

 TRAVEL

Travel is estimated to be up to 75-80%. 

LOCATION

This position is on-site.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES: 

• Excellent written and verbal communication skills.
• Willingness to travel.
• General mechanical knowledge.
• General electrical knowledge.
• Programming and/or troubleshooting knowledge of Fanuc robots (another robot brand knowledge is a plus).
• Computer skills, including MS Office and basic DOS commands.
• “Whatever it takes” type of attitude.

EDUCATION and EXPERIENCE: 

• High School Diploma/GED

CERTIFICATES, LICENSES, AND REGISTRATIONS: 

None required. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 While performing the duties of this job, the employee is regularly required to stand and perform repetitive tasks; must have manual dexterity; must have excellent hand-eye coordination; may be required to differentiate between colored wires, tabs, and electrical/electronic components; must wear safety glasses and safety boots; must be able to lift up to 50 pounds at times; must be able to bend, squat, stoop, kneel, and perform moderate lifting; may be required to sit for long periods of time travelling to and from job site.