Development Support Engineer (Toronto HQ, CA, L4W 5L9) bei Ingenico | Home

WELCOME TO INGENICO  

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.

With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

ABOUT THE ROLE & TEAM

As an Unattended Development Support Engineer, you will play a key role in supporting partners and clients integrating Ingenico’s unattended payment solutions. You will bring deep technical expertise in unattended environments, connectivity requirements, and software integration. This role requires a strong developer mindset, excellent communication skills, and the ability to work independently while collaborating closely with external developers and internal teams.

 WHAT YOU’LL DO

• Provide technical support and guidance for the integration of Ingenico’s unattended payment solutions.
• Understand and advise on unattended-specific requirements, including hardware interfaces, connectivity protocols, and environmental constraints.
• Support partners and clients in implementing solutions using Ingenico software stack
• Collaborate with ISVs, PSPs, and OEMs to ensure successful integration and deployment of unattended solutions.
• Act as a technical liaison between external developers and Ingenico’s internal engineering and support teams.
• Contribute to and leverage Ingenico’s Developer Portal to share knowledge, documentation, and integration best practices.
• Troubleshoot and resolve integration issues, escalating when necessary while maintaining ownership of the resolution process.
• Document technical solutions, FAQs, and integration patterns to support scalable partner onboarding.

ABOUT YOUR SKILLS

• Strong experience in software development or technical support, ideally in the payments or embedded systems space.
• In-depth understanding of unattended payment environments and connectivity requirements (e.g., Ethernet, 4G, serial, USB).
• Proficiency in C, C#, Java, Kotlin, and working knowledge of WebSocket and JSON.
• Experience working with APIs, SDKs, and hardware/software integration.
• Self-managed and proactive, with the ability to work independently and prioritize effectively.
• Excellent communication skills, with a customer-first mindset and the ability to explain technical concepts clearly.
• Comfortable working with both technical and non-technical stakeholders.

AAP/EEO Statement:

lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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