Student and Academic Services Officer bei Navitas

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.

• Assist with face-to-face student enquiries, providing accurate and timely information.
• Manage student enquiries received via designated inboxes, ensuring professional and prompt responses.
• Process student requests including certificate collection, reprints, and documentation distribution.
• Update and maintain accurate student records and notes on the Learning Management System (LMS) and Sharepoint.
• Support the mid- and end-of-semester results process, including results processing, release of results, mid- and end-semester reporting, and the printing and distribution of certifications and transcripts, through coordination of various learning management and student management systems.
• Support course and unit database management, class timetabling, facilities management, and system rollover each teaching period.
• Support student evaluations in consultation with the Student Engagement and Success Manager, including the issuance of intervention and study plans, as well as identifying at-risk students through the at-risk rating system.
• Provide administrative support to academic and student services teams, as required.
• Assist with the coordination and logistics of student events, orientation, and graduation activities.
• Liaise with internal departments to resolve student issues or escalate as necessary.
• Ensure compliance with privacy, data security, and institutional policies in all student interactions.
• Perform other duties as directed by the Line Manager or delegate.

• Demonstrated ability to meet deadlines and deal with competing priorities
• Administration and organisational skills
• Ability to independently resolve routine problems and issues
• Sense of responsibility and commitment
• IT literacy and experience
• Excellent communication skills

Previous experience working in administrative or student/academic services function in an education setting is highly regarded.

What we can offer 

• We offer careers across our global operations
• We recognise and reward.
• We understand the importance of showing appreciation.
• We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
• Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.
• Access to LinkedIn Learning for your development

Diversity Equity and Inclusion 

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.

How to apply

Applicants are assessed upon receipt, so you are encouraged to apply now. To view other opportunities, please visit navitas.com/careers 

All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role maybe, required to provide a Working with Children Check and undergo a Police Check