IT Technician bei MSM Technology, LLC
MSM Technology, LLC · Fort Rucker, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Fort Rucker
Description
- Act as Tier II support, managing escalated incidents and service requests.
- Troubleshoot and resolve complex issues with Windows operating systems, Office 365, laptops, desktops, mobile devices, and network-connected peripherals (e.g., printers, MFPs).
- Configure, maintain, and support end-user hardware and software, ensuring compliance with DoD standards.
- Perform system imaging and PXE deployments for new and replacement equipment.
- Conduct root cause analysis and implement corrective/preventive actions to reduce recurring incidents.
- Monitor and manage ticket queues, validating, triaging, and routing requests to the correct support teams while ensuring timely resolution.
- Support network connectivity, VPN access, and endpoint security compliance.
- Provide user guidance, technical training, and mentorship for junior technicians.
- Deliver white-glove support for VIP and high-priority users with professionalism and discretion.
- Maintain thorough documentation of processes, incidents, and resolutions in the ticketing system.
Requirements
- Current Security+ CE Certification (IAT Level II).
- Active DoD Secret Clearance.
