Order to Cash Manager bei Crane Worldwide

Essential Job Functions

Leadership & Team Management

• Manage a high-performing team of billing, credit, and collections professionals.
• Execute credit and collections strategies aligned with logistics industry best practices.
• Collaborate cross-functionally with operations, sales, customer service, and accounting to resolve disputes and ensure timely revenue recognition.

Billing Process Management

• Implement a scalable, efficient billing process that accommodates multiple service lines, customer requirements, and freight billing complexities.
• Establish clear ownership and accountability across the billing lifecycle.
• Introduce enhanced reporting tools to provide visibility into billing accuracy, timeliness, and dispute rates.
• Manage billing transformation initiatives with cross-departmental impact.

Order-to-Cash (O2C) Process Management

• Own and oversee the full O2C cycle—from order intake and billing through collections, dispute resolution, and cash application.
• Optimize handoffs between logistics operations, billing, and finance to reduce delays and prevent revenue leakage.
• Leverage data to monitor O2C performance and recommend improvements to shorten cycle times and improve customer experience.

Credit Management

• Evaluate customer credit risk, set credit terms, and monitor exposure.
• Approve high-limit accounts and establish escalation protocols.
• Maintain and refine the company’s credit policy with appropriate controls and compliance standards.

Collections Oversight

• Ensure timely collections through customer engagement, system workflows, and escalation strategies.
• Minimize aged receivables and drive continuous improvement in DSO.
• Oversee third-party collections partners or legal escalations as needed.

Risk and Reporting

• Provide regular reporting on AR aging, cash forecasting, credit exposure, and dispute metrics.
• Identify and escalate trends affecting revenue or payment cycles.
• Ensure compliance with GAAP, SOX, and internal controls.

Systems & Process Improvement

• Utilize ERP, TMS (Transportation Management Systems), and AR tools (e.g., SAP, Oracle, HighRadius) to streamline billing and collections.
• Identify and implement automation opportunities to reduce manual errors and increase efficiency.
• Collaborate with IT and finance leadership on system upgrades, integrations, or vendor selection.

Preferred Skills

• Familiarity with EDI invoicing, and accessorial billing in the logistics sector.

• Experience working with global customers.
• Knowledge of credit reviews, factoring, or trade finance tools.
• Professional certification is a plus.

Education & Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or related field (Master’s or MBA preferred).
• 5+ years of progressive experience in credit, collections, and billing, with at least 2 years in a managerial role.
• Proven experience managing billing and collections in a high-volume, B2B logistics, transportation, or supply chain environment.
• Strong understanding of freight billing, customer portals, and contract-based invoicing.
• Experience with enterprise ERP and AR systems (Sage, TMF, Coupa, etc.).
• Excellent leadership, communication, and project management skills.

 CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas.

Physical Requirements

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
•  Sitting for extended periods of time
•  Vision abilities required by this job include close vision and the ability to adjust focus

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:

https://assessment.predictiveindex.com/bo/28w/Candidate_Link

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify 

Company benefits are contingent upon meeting eligibility requirements and plan conditions.