Service Advisor at Volkswagen of North Tampa bei Morgan Auto Group

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are aligned with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$100k+ depending on experience!!*In addition to competitive pay, we offer our associates the following benefits: 

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account 
• 401(k) with company match 
• Professional work environment, with job training and advancement opportunities 
• Paid Time Off 
• Tenure Bonuses 
• Employee discount programs 
• Referral programs 

Responsibilities: 

• Greets all customers promptly; provides timely professional service.  
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.  
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.  
• Estimates cost and completion time/settles customer accounts.  
• Communicates with customer about status of work.  
• Willingness to gain knowledge about our Morgan Auto Group Credit Card and encourage customers to apply.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.  
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.  
• Meets or exceeds goals for add-on sales.  
• Meets or exceeds OEM Customer Satisfaction Index expectations  
• Delivers the right car in perfect condition every time.  
• Identifies repeat customers/first time customer and treats them accordingly.  
• Willingness to work Weekends and some Sundays. 
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.  
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.  
• Documents repair order changes.  
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.  
• Promptly addresses and resolves customer viewpoint and service follow-up issues. 

**For more questions, please reach out to the dealership directly and speak with our service department leader**