Administrative Support, Outpatient bei Onsite Wellness Group LLC

Description

ABOUT THE POSITION & ITS IMPACT

The Administrative Support role is a vital part of our Outpatient Programs, serving both the Intensive Outpatient Program (IOP) and the Onsite Group Practice (OGP). This position ensures a seamless client experience by handling insurance coverage, payment processes, billing, and registration while delivering exceptional hospitality to clients and clinicians.

Beyond the administrative details, this role is a direct lifeline in our clients’ healing journey. The accuracy of your work, the compassion in your voice, and the care you extend to both clients and clinicians helps remove barriers so that individuals can focus fully on their growth, restoration, and transformation. You will be one of the quiet but essential forces behind the life-changing experiences that unfold here.

ABOUT THE DAY-TO-DAY IN THIS ROLE: 

• Provide front-office support including scheduling, room setup, and session attendance tracking
• Guide clients through insurance billing and financial documentation, working closely with outside billing partners
• Manage Group Practice registration, pre-admissions calls, paperwork review, and fee collection
• Work directly with clinicians to collect invoices, process billing, and ensure timely payment
• Maintain accurate client information in Lightning Step and Salesforce
• Generate reports to track revenue cycle performance and support Finance, Clinical, and Admissions teams
• Respond to client inquiries and provide outstanding customer service aligned with our Healing Hospitality philosophy
• And more…a full job description can be shared during the recruiting process

This position is located in our Nashville, TN office and is a hybrid role (with some flexibility to work remotely). Outside of a normal office schedule, this position will be required to work until 9pm one night per week (with an adjusted start time) to support our evening programs. 

ABOUT OUR BENEFITS & COMPENSATION PACKAGE: 

Onsite Wellness Group offers competitive compensation and benefits including: 

• Competitive base compensation with discretionary bonus incentives
• Medical, dental, vision, disability and life insurance offerings
• 401K plan with company match up to 4%
• Attractive Paid Time Off policies
• Ability to participate in Onsite’s workshops 
• Company Employee Assistance Program
• And more! 

ABOUT ONSITE WELLNESS GROUP

Our collective vision is to create an emotionally well world, to reconnect humanity to themselves, to one another and to the world around all of us. Our team members, guides, clinicians and practitioners all work together to serve clients from places near and far all operating under the guidance of our company values, our ANCHOR values. The principes of authenticity, nurturing, courage, humility, openness and resilience steer our decision-making, the norms within our organization and how we gut check our future. 

Onsite Wellness Group is a family of brands that provide emotional wellness and hospitality initiatives, in-person and digitally, including Onsite Workshops, Milestones, Onsite Adventures, Onsite Entertainment, The Onsite Foundation, Onsite Digital, Miles Adcox, Human School, Orchard Hill, and The Oaks. The Onsite family of brands provides services to an international client base through the company's transformational emotional wellness experiences that combine some of the country's best therapeutic, wellness, and personal-development minds with its signature healing hospitality. Onsite's mission is to design and deliver transformational experiences that optimize life and build meaning and value into the human experience. Onsite's work has been featured on 20/20, Good Morning America, New York Times, Wall Street Journal, Marie Claire, People, The Doctors, and more.

For more information, we encourage you to visit our website at experienceonsite.com.

Requirements

IDEAL EDUCATION & EXPERIENCE FOR THE ROLE:

We are open to candidates of all backgrounds and experiences. That said, candidates with the following skills and background will be especially well-suited for this role:

• Minimum of 2 years of experience in medical billing, health care administrative roles or similar positions
• Proficiency in electronic medical records systems and MS Office
• Strong organizational skills with an ability to manage multiple priorities
• Excellent communication skills for interacting with clients, clinicians, and billing partners