Account Manager bei Staley Technologies

Description

The Account Manager for managing and growing existing client accounts. You will serve as the primary point of contact for clients, ensuring their needs are met and that they receive exceptional service. Your goal will be to develop strong relationships, identify opportunities for account expansion, and drive revenue growth through strategic initiatives. Telework options may be available following successful training and management approval. 

Requirements

Key Responsibilities:

Client Relationship Management: 

· Build and maintain strong, long-lasting relationships with existing clients. 

· Fully understand their business goals, challenges, and industry dynamics to effectively position Staley Technologies’ innovative solutions.

Account Growth: 

· Identify opportunities for upselling and cross-selling additional products and services, maximizing the potential of each account. 

· Develop and implement tailored account growth strategies to meet or exceed revenue targets.

Consultative Selling: 

· Act as a trusted advisor, offering insights and strategic recommendations based on client’s unique needs and industry trends. 

· Engage in consultative selling to enhance client satisfaction and ensure retention.

Project Coordination: 

· Collaborate closely with internal teams—including sales, technical support, and project management—to guarantee seamless execution of services and timely project delivery. 

· Monitor project progress, address challenges, and ensure all client expectations are met.

Performance Tracking: 

· Regularly analyze account performance metrics and key performance indicators (KPIs), preparing reports for management. 

· Use data-driven insights to inform decisions and optimize account strategies for maximum impact.

Client Communication: 

· Maintain regular communication with clients through meetings, calls, and emails.

· Keep clients updated on new products, services, and relevant industry developments to ensure they are always informed of the latest offerings.

Feedback and Improvement: 

· Actively gather feedback from clients to identify areas for improvement in service delivery or product offerings. 

· Collaborate with internal teams to implement solutions that enhance client satisfaction and drive continuous improvement.

Market Research: 

· Stay informed about industry trends, competitive landscapes, and evolving market conditions. 

· Use this knowledge to identify potential impacts on client accounts and discover new opportunities for growth and innovation.

Qualifications:

· Strong relationship-building and interpersonal skills with a passion for providing top-tier client service.

· Proven ability to identify and capitalize on upselling and cross-selling opportunities.

· Experience in consultative selling and strategic account management.

· Strong project coordination skills with the ability to collaborate effectively with internal teams.

· Excellent communication and presentation skills, both written and verbal.

· Analytical mindset with the ability to track and interpret performance data to make informed decisions.

· Familiarity with technology solutions, low-voltage systems, or cabling infrastructure is a plus.

· Bachelor’s Degree preferred but not required.