RMA Quality Supervisor bei EPC POWER CORP.

Description

The RMA Quality Supervisor is responsible for overseeing and developing every aspect of EPC Power’s customer-facing Return Materials Authorization process. This includes customer warranty claims and repairing previously shipped inverters. This role reports to the Quality Director, who leads a group that defines and encourages best practices in design, development, testing, deployment and operational success to ensure 100% customer success. The RMA Quality Supervisor key areas of focus are: 

· Develop processes to enable the timely repair of products.

· Understand when to follow a process and when to improve a process.

· Trend failures and propose solutions for improving EPC Power’s product quality.

As the number of units in the field increases and new products are released, the role will grow to being responsible for multiple RMA facilities which will include repair station and testing like SC, Finland, etc. 

Responsibilities:

? Lead RMA team.

? Assign tasks to technicians and administrators.

? Determine the weekly schedule and set priorities that uphold our customer’s best interests.

? Define training program for new hires that promote career advancement.

? Assess training needs and career development of staff and arrange for or provide appropriate instruction.

? Participate in the hiring process by reviewing credentials, conducting interviews, and making decisions.

? Resolve personnel problems, issues, or concerns, escalating to the Director level, and/or Human Resources as needed.

? Ensure team works in a safe manner in accordance with established operating procedures and practices 

? Generate reports for management and cross-functional teams as needed.

? Direct RMA facilities.

? Uphold safety standards, enforce 5S standards, and monitor workstations and inventory. 

? Lead the expansion or development of work areas and test stations to support company growth.

? Supervise RMA process.

? Coordinate with customers and EPC sales, purchasing, manufacturing, engineering test, quality, warehouse, logistics, accounting, and service teams to ensure that repairs are handled correctly.

? Document, quote, process, invoice RMA orders.

? Manage the return and deliveries for customer warranty claims.

? Delegate to and support the RMA technicians in creating, reviewing, and releasing RMA Routing and RMA Work Instructions for repairs and tests. 

? Monitor test progress and provide technical support to ensure every RMA is adequately investigated and documented.

? Standardize and develop the RMA process proactively to follow company growth. Consider backwards and forwards compatibility, engineering change orders, and manufacturing notices with old and new products.

? Ensure conformance of every RMA product with quality standards throughout the entire process.

? Generate and maintain RMA records and reports.

? Define KPIs and regularly report group performance. Identify weaknesses and strive to improve efficiency and productivity.

? Conduct internal root cause failure analysis and write failure analysis reports when requested by customers. 

? Own the refurbished spare parts inventory as part of the warranty program.

? Conduct regular inventory audits.

? Project demand and proactively maintain a robust inventory.

? Own ERP strategy and implementation as it pertains to RMA and warranty processes.

? Define the process and develop comprehensive diagrams.

? Establish suitable documentation that captures the RMA process.

? Ensure findings are part of lessons learned process and promote build in quality initiatives on “live documentation”

? Own overall quality department KPI’s reports and look for trends to incorporate other key stake holders as part of a journey to quality excellence.

? Perform other related duties as assigned by management. 

Requirements

Qualifications:

? Bachelor’s degree in some engineering field, ideally electrical or mechanical.

? 4+ years in a manufacturing environment.

? Manage multiple projects and meet deadlines in fast paced environment.

? Proven track record leading multi-discipline engineering team and decision-making.

? Organizational skills to efficiently manage schedules and priorities.

? Strong interpersonal skills & good customer service mentality.

? Proactive attitude in problem-solving and implementing effective solutions.

? Attention to detail in documentation, reporting, and quality standards.

? Adaptability to adjust to changing priorities and company growth.

? Safety awareness and commitment to maintaining a safe environment.

? Analytical thinking in identifying trends in data and improving processes.

? Experience in Microsoft and Google environments.

Benefits:

? 401(k) matching

? Dental and vision insurance

? Disability insurance

? Employee assistance program

? Flexible spending account

? Health insurance

? Life insurance

? Paid time off

? Company paid holidays

? Tuition reimbursement

? Job Type: Full-time