Help Desk Technician bei ACADEMY OF OUR LADY PEACE

Description

Job Description: Help Desk Technician 

Reports to: Senior Director of Technology

Job Classification: Full Time, Non-Exempt

School Mission Statement and Profile:

Founded and rooted in the Gospel values of the Catholic church and the charism of the Sisters of St. Joseph of Carondelet, the Academy of Our Lady of Peace empowers young women in an innovative learning environment that honors the individual while fostering community, and develops faith-filled leaders dedicated to the “love of God and the dear neighbor without distinction.”

The Academy of Our Lady of Peace is a school of 750 students and a diverse educational community that strives to educate young women to the needs of society. As a Bring Your Own Device (BYOD) school, OLP strongly emphasizes 21st-century learning skills across the curriculum. The professional culture at OLP is committed to a growth mindset and lifelong learning as well as creating an inclusive environment for all people of various cultures, faiths, and backgrounds to thrive. Students are passionate about being involved in the school community, and OLP prides itself on graduating women leaders who are making a difference in STEAM fields.

Position Overview:

The position of Help Desk Technician is on-site and full-time. The Help Desk Technician works to ensure seamless delivery of academic and administrative systems for the campus. The Help Desk Technician also supports the technology health for all virtual and remote environments. This position interfaces with all departments and all stakeholders, which includes students, parents, faculty, and staff.

Essential Responsibilities: 

? The Help Desk Technician manages the school’s Technology Help Desk to deliver technology support across all campus operations.

? Manage the help desk system, which includes inventory management of both hardware and software.

? Setup and manage events requiring technology support (audio and video).

? Receives project assignments from the Senior Director of Technology and advances escalations through the appropriate chain of command.

? Collaborate with the Director of Technology for IT deployment and infrastructure projects.

The ideal candidate will be highly organized, collaborative with a servant leadership approach, and a creative problem-solver who is excited to work on a strong team in support of colleagues in a fast-paced school setting (grades 9-12). Professionalism, maturity, patience, warmth, and the ability to deal with unpredictability while providing a high level of customer service are vital in this role. 

Qualifications and Skills:

? A bachelor's degree in computer science or a related field is preferred. 

? 3-5 years of demonstrated experience in Help Desk operations, preferably in a school setting.

? Experience supporting Apple products (Macs, iPads, AppleTV) and Windows 11, as well as peripherals.

? Experience using a mobile device management system (MDM) is preferred.

? Ability to prioritize time and communicate with end-users effectively.

Requirements

Applicants must submit a cover letter, resume, and two professional references from current or former supervisors. Candidates must also provide official transcripts, a current negative TB test result or TB Risk Assessment Questionnaire, complete required training, and successfully complete Livescan fingerprinting. Employment is contingent upon obtaining fingerprint clearance from the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).

The Academy of Our Lady of Peace (OLP), located at 4860 Oregon Street, San Diego, CA 92116, is in an area that may experience earthquake activity and is near a low flood zone. For more information on potential natural hazards, please visit the California Governor’s Office of Emergency Services at https://myhazards.caloes.ca.gov/.

Fair Chance Act Compliance:

OLP will consider qualified applicants with a criminal history in accordance with the California Fair Chance Act. You are not required to disclose your criminal history or undergo a background check until after a conditional job offer has been made. If a background check reveals information that OLP believes is directly related to the position, you will have the opportunity to explain the circumstances, provide mitigating evidence, or dispute the accuracy of the report. For more information, visit https://calcivilrights.ca.gov/fair-chance-act/.

Equal Opportunity Employment

The Academy of Our Lady of Peace is an Equal Opportunity Employer and is committed to creating an inclusive environment where all qualified applicants receive equal consideration for employment. OLP prohibits discrimination and harassment based on race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, disability, age, genetic information, marital status, veteran status, or any other protected characteristic under federal, state, or local law.