Guest Experience Specialist - Beau Rivage bei MGM Resorts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
At Beau Rivage Resort & Casino, every guest interaction matters. As a full-time Guest Experience Specialist, you will help shape how guests connect with MGM Resorts by turning feedback into action and ensuring every interaction reflects our world-class standards. From monitoring internal Guest Experience Shop programs to crafting thoughtful responses to online reviews, your work will elevate service quality and create memorable experiences guests carry with them long after their stay.

THE STARTING RATE: $18.43 an hour

THE SCHEDULE:

Day Shift | Monday - Friday

8:00am - 4:00pm

8:30am - 4:30pm

9:00am - 5:00pm

THE DAY-TO-DAY:

• Assist in managing the internal Guest Experience Shop program, including reporting, analysis, and recommendations

• Conduct on-going internal shop evaluations to assess service standards

• Collaborate with leadership across properties to address service challenges and drive improvements

• Provide recommendations to enhance luxury shop programs supporting Forbes and AAA-rated properties

• Review guest feedback across multiple platforms (TripAdvisor, Yelp, Expedia, etc.) and respond with professionalism and care

• Analyze guest insights and prepare reports highlighting key trends

• Partner with the Guest Experience Manager and property teams to strengthen service delivery

THE IDEAL CANDIDATE:

• Holds a High School Diploma, GED, or equivalent

• Brings 2+ years of prior relevant experience

• Demonstrates strong communication, writing, and analytical skills

• Stays detail-oriented, proactive, and solution-focused when addressing guest concerns

​THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Health & Compensation Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10694

Are you ready to JOIN THE SHOW? Apply today!