Endpoint Engineer bei Horizon Credit Union

Description

YOUR PURPOSE

The Endpoint Specialist is the technologist responsible for designing, implementing, and managing the lifecycle of endpoint devices and systems. This role ensures seamless, secure user experiences across desktops, laptops, mobile devices, and software platforms. A key focus is driving automation, modernization, and user-centered solutions to enhance productivity and digital workplace efficiency. 

YOU ARE RESPONSIBLE FOR

Shape the Experience

• Drive the modernization of endpoint management project through Microsoft Intune and Apple Business Manager
• Design and maintain configuration profiles, compliance policies, and deployment rings
• Drive automation in provisioning, deployment, and decommissioning of devices
• Implement zero-touch deployment strategies and enterprise mobility solutions
• Evaluate hardware/software needs annually and recommend standards that align with evolving business needs

Optimize and Secure

• Administer and enhance endpoint security tools and scripting for efficiency
• Ensure synchronization across endpoint environments and platforms
• Test and validate new software, operating systems, and hardware for compatibility and compliance. 
• Maintain accurate asset inventory and perform monthly audits  

Support with Impact

• Diagnose and resolve complex technical issues across hardware, software, and operating systems
• Provide start to finish support via phone, email, Teams, and ticketing system
• Review tier 2 and 3 support tickets before escalating
• Participate in on-call rotation to support extended service hours

 Document and Advise 

• Develop and maintain documents for procedures, standards, and recovery instructions
• Ensure software licensing and security compliance
• Mentor Desktop Support Technician II’s
• Serve as subject matter expert on endpoint technologies on projects 

SUCCESS LOOKS LIKE 

Our individual contributor success competencies, coupled with our CORE Values, drive our ability to fulfill our Promise of "Guiding members in the direction of their dreams".
 

• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Readily takes action on challenges, without unnecessary planning 
• Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
• Member Focused: Builds strong member relationships and delivers member-centric solutions, both internally and externally 
• Self-Development Focused: Actively seeks new ways to grow and be challenged using both formal and informal development 

COMPENSATION

At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams’ overall success long-term.

The full pay range for this position across all the states in which we hire is $64,117 - $99,381 annually. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education, and skill level.

Benefits, Perks, and Other Good Stuff 

We know there’s more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer:

• Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
• Telemedicine for part-time employees
• Paid Group Life and Disability Insurance 
• Employee Assistance Program
• Tuition Reimbursement Program
• 401K Retirement Savings
• Employer 401K Retirement Contributions & Matching upon eligibility
• Discretionary Annual Incentive Bonus based on eligibility criteria
• Paid Time Off per Full Calendar Year:
• 10 hours of PTO per month (prorated for reduced full-time and part-time)
• Paid Birthday Holiday
• 2 Paid Wellness Days
• Up to 24 hours of Paid Volunteer Time annually
• 11 Paid Holidays
• And More!

Requirements

EXPERTISE YOU NEED

Education & Experience

Associate’s degree in computer science or related discipline. A Bachelor’s degree is preferred but not required. Minimum five years’ experience in IT support with a focus on endpoint management. 

Demonstrated experience in the following:

• Expertise in Microsoft Intune, Entra ID, Apple Business Manager, and other endpoint or mobile device management        platforms
• Strong scripting knowledge (i.e. PowerShell, JavaScript, Python, or PHP)
• Strong familiarity with Windows, MacOS, iOS, and networking (wired/wireless/security)
• Experience with enterprise service management ticketing systems and desktop imaging
• Proven track record in supporting and managing Apple devices across diverse environments

Certifications:   

• CompTIA Network+ or Security+, required
• Microsoft 365   Administrator (MS-102) or Microsoft 365 Certified Endpoint Administrator Association (MD-102), required

 Capabilities:  

• Exceptional user support and problem-solving skills
• Clear communication with technical and non-technical audiences
• Ability to work independently, manage priorities, and meet deadlines. 
• Analytical thinking and data-driven decision making

 ABLE TO

To perform the essential functions of this position an employee must be able to meet the following workplace demands: ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities. Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform the essential functions, unless such accommodations would cause the employer an undue hardship. To request an accommodation, please contact Human Resources.

ABOUT THIS JOB DESCRIPTION

The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU’s goals employees may perform other duties as assigned and all employees are expected to:

• Exemplify our CORE Values
• Promote teamwork and collaboration 
• Provide employees, members and all stakeholders with the highest quality service