Visitor Services Attendant bei City of Norfolk, VA
City of Norfolk, VA · Norfolk, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Norfolk
About the Department
Position Duties
Essential functions include but are not limited to:
- Greet all guests in line of sight with a smile, a verbal greeting, and approachable friendliness
- Act as host to each guest by demonstrating behavior that supports a positive, cheerful and professional attitude
- Assist guests in a friendly and positive manner regarding Nauticus offerings, prices, membership, and general information.
- Become familiar with Nauticus – history, accomplishments and future goals
- Go beyond what is expected – deliver Personal Facilitated Experiences (PFEs) that inspire, delight, and engage
- Operate the computerized admissions system correctly to properly process all guest needs, including ticket purchasing, add-ons, memberships, Tours, etc.
- Use suggestive selling and service techniques to capture sales opportunities for additional items, such as Memberships, and Tours.
- Ensure proper money handling procedures are being followed including those for cashier drawer reconciliation, ticket and coupon redemption, change fund verification/exchange, and large bill drops.
- Maintain good communications with staff and disseminate pertinent information in a timely manner.
- Provide first- and second-level service recovery as needed through active listening and offering solutions that successfully balance guest & Nauticus needs. Understand when to solve the problem and when to engage a department manager or leader.
- Observe team performance and relay feedback and concerns to Admissions Manager and Visitor Services Manager.
- Ensure team members are updated and knowledgeable about Nauticus current events by helping lead the Morning Meeting.
- Provide training to all new employees and ensure consistent messaging and communication of expectations. Assist with keeping printed training materials and operations guides up to date.
- Assist the Battleship Manager as needed
Minimum Qualifications
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
One years' experience in customer service.
Preferred Education/Experience:
- 2-3 years of customer service experience; or equivalent combination of education and experience.
- Must be enthusiastic, motivated and enjoy working with people.
- Must be able to demonstrate excellent cash handling skills, including counting money, calculating change, and accurately recording a transaction.
- Outstanding customer service skills, with demonstrable ability to act on a dime to address a service need.
- Strong basic computer skills, including using email, navigating the internet, and working in MS Office applications.
- Ability and willingness to work a flexible schedule including weekends, holidays and occasional evenings.
- Ability and willingness to work outdoors in a variety of weather conditions.
- Ability to work with a team and independently.
- Ability to follow written and verbal instructions
Other Qualifications
Work Location: 1 Waterside Drive, Norfolk, VA 23510
Work Hours: Flexible schedule required, must be available to work consistently Saturday and/or Sunday’s, some evenings, and holidays. 40 hours per week.
