IT Helpdesk Specialist bei Tyler Technologies
Tyler Technologies · Yarmouth, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Yarmouth
IT Yarmouth, Maine
Jetzt bewerben
Description
The IT Helpdesk Specialist provides tier one phone support for Tyler's employee computing needs. The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail-oriented, quick to learn new technologies, and be able to handle multiple tasks simultaneously. Primary work hours are between 8 AM and 5 PM, with hours of operation between 8 AM and 8 PM EST
Responsibilities
- Provide end-user support for Tyler’s internal customers via telephone, email, remote control, and in-person.
- Maintain a high level of courteous customer service at all times
- Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer-related issues
- Learn the functions and back end of Tyler’s applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes
- Aid the management team in conceptualizing updates and upgrades that will enhance Tyler’s employees’ experience
Qualifications
- Associate's degree in computer science or equivalent experience/certification
- Demonstrated or previous experience installing, configuring, and supporting operating systems, PCs, printers, and other hardware with entry-level knowledge of networking as well.
- Ability to prioritize and complete multiple tasks in a fast-paced, technical environment
- Excellent customer service, organizational, interpersonal, and communication skills
- Prior phone/customer service experience is key
- Ability to work independently and in a team environment
- Demonstrated ability to maintain a positive, professional attitude
Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.
