IT Support Specialist bei American Auto Auction Group LLC

Description

IT Support Specialist – Corporate Office (Carmel, IN)

America’s Auto Auction Group is a leading nationwide vehicle auction and remarketing company. Based in Carmel, Indiana, AAA operates across 20 states and is one of the nation’s fastest-growing auto auction groups. Our daily mission is simple: deliver the highest quality service and operational excellence for our dealers and institutional customers.

We are seeking a customer-focused IT Support Specialist to join our Corporate Office in Carmel, IN. In this onsite role, you’ll be the go-to resource for our office employees and will provide dedicated support to our C-suite executives. You’ll handle computers, applications, and day-to-day technical needs, ensuring the corporate office runs smoothly.

While the position is primarily office-based, there will be occasional, limited travel to support projects or auction locations within driving distance.

If you enjoy solving problems, working directly with people, and being part of a fast-growing organization where IT plays a critical role, this is a great opportunity. You’ll represent the IT team, ensuring quick resolutions, excellent communication, and positive support experience for everyone you assist.

Responsibilities

• Provide front-line technical support to employees in the Carmel corporate office.

• Deliver hands-on IT support to C-suite executives, ensuring fast, discreet, and reliable service.

• Troubleshoot hardware, software, and network issues.

• Assist with employee onboarding, account setup, and device management.

• Manage IT equipment inventory: maintain the server room, prepare devices for deployment, and track hardware.

• Support IT projects and assist with auction-site needs (limited, occasional travel required).

• Act as the face of the IT team, delivering excellent customer service and building trust.

Requirements

What We’re Looking For

• 3+ years of IT support experience.

• Strong troubleshooting skills; familiarity with Windows, Office 365, and networking basics.

• Experience supporting printers, mobile devices, and common workplace technology.

• Working knowledge of Active Directory, user account management, and MFA tools.

• Familiarity with ticketing systems (Jira preferred; Zendesk, ServiceNow, or similar acceptable) and remote support tools.

• Clear, professional communication and a customer-first mindset, with the ability to support executives effectively and professionally.

• Ability to work onsite full time in Carmel, IN.

• Valid driver’s license and reliable transportation (for limited project-related travel).

• Ability to lift/move equipment (up to ~40 lbs.) as needed for setup and maintenance.

• Experience with conference room devices and AV technology is a plus.

Why Join America’s Group

We value our employees and invest in their growth and well-being. Benefits include:

• Comprehensive healthcare coverage (medical, dental, vision).

• 401(k) retirement plan with company match.

• Paid time off, including PTO and parental leave.

• A supportive, growth-oriented work environment where IT plays a vital role in business success.

America’s is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.

We also provide reasonable accommodation for qualified individuals with disabilities, unless doing so would cause undue hardship.