Patient Services Coordinator bei Special Kids Inc

Description

SPECIAL KIDS IS A CHRISTIAN THERAPY AND NURSING CENTER FOR CHILDREN WITH SPECIAL NEEDS. We're based in Murfreesboro, TN; Christ-focused; and ready to serve each family that comes through our doors.  We're professionals who are trained and licensed; but first, we're Christ followers with a God-sized mission that is only met through Him. Special Kids offers professional services to children ages birth through 21 years. Our treatment range encompasses children who need a little extra help, to children who are medically fragile, and to all sorts of diagnoses in between.  If you are looking for a challenge and want to be part of an amazing team in a positive work environment, apply now! Part-time 26 hours per week.

Summary

The Patient Services Coordinator will provide excellent customer experience, administrative support, financially sustainable business practices, and the positive attitude necessary to reach exceptionalism in all areas of the Special Kids Therapy Center front office.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

Checks patients in and out through the electronic medical record system; assists with confirming, cancelling, and rescheduling patient appointments.

• Greets visitors and handles their inquiries or directs them to the appropriate persons according to their needs.
• Answers multi-line telephone system and gives information to callers, takes messages, or transfers calls to appropriate individuals.
• Collects patient payments and prepares daily deposit.
• Maintains the incoming fax queue at a reasonable level, routing and labeling documents accordingly, throughout the day daily.
• Works in cooperation with the rest of administrative/front office staff to ensure documents sent out for physician signature are returned in a timely manner.
• Works to maintain a list of patients, with the assistance of billing, with past-due balances to enforce our financial policy. In accordance with established policy and procedure, this position will enforce the financial policy including, when necessary, placing patients on hold until payment plans have been established.
• Daily logs the status of the oxygen tank and AED machine, informing the supervisor if there is an error in either apparatus. 
• Primarily responsible for managing day-to-day housekeeping duties: taking the trash out , laundry and maintaining kitchen cleanliness.
• Assists in ensuring the facility is generally free of hazards in the hallway that may be accessible by children (cleaning supplies, etc.). 
• Keeps the front office area clean and clutter free; assists in keeping the lobby tidy and orderly.
• Conducts emergency drills with input and assistance from the Director of Therapy.
• Attends meetings and conferences and participates in other activities to promote professional growth.

Requirements

Education and/or Experience

High school diploma or general education degree (GED); related experience and/or training within a medical office required.

Computer Skills

To perform this job successfully, an individual should have basic computer skills and the ability to learn new software and web-based applications such as electronic medical records.

Certificates, Licenses, Registrations

American Heart Association (AHA) Basic Life Support Provider (BLS Pro) certification with skills testing required; HIPAA certification encouraged.

Values

• Compassion
• Wellness
• Courage
• Faith