Associate Care Center Manager bei Gateway Services Inc.

ABOUT GATEWAY SERVICES INC.: 

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Gateway has proudly achieved the esteemed Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.

Please visit Gateway Services Inc. to learn more about us. 

Pay Rate: $55,000/yr (plus 5% annual discretionary performance bonus) 
 Work Hours: Mon, Tues, Wed 4pm-12:30am; Sat, Sun 8am-4:30pm
 Location: 
 

Job Overview

The Associate Care Center Manager, reporting into the Care Center Manager is responsible for the day-to-day decision-making and team leadership of the second shift crematory operations. They will oversee the second shift entirely keeping the Care Center Manager abreast of second shift operations and overseeing the deployment of corporate strategic plans of operations for second shift, including effective and efficient processes, quality, productivity, customer service, team member engagement and operational excellence.

Duties & Responsibilities

• Ownership over all second shift operations at the Care Center
• Ensure all activities on second shift are performed safely and that the Care Center is maintained in a compliant state
• Utilize Key Performance Indicators (KPIs) to set objectives and drive Care Center performance
• Analyze daily and weekly demand signals (intake) and manage on-time fulfillment of orders.
• Coordinate labor requirements against demand
• Coordinate tools, operating supplies, packaging materials and products required to fulfill demand
• Resolve order exceptions as they arise, collaborating with appropriate team members to drive resolution
• Monitor pending deliveries and expedite past-due deliveries
• Ensure that all Health and Safety and Human Resource initiatives and procedures are implemented and managed appropriately during second shift
• Verify timecards of direct reports to ensure accurate payroll
• Coordinate or conduct training for all new and existing team members, including new hire training, PeT specific training
• Develop strong relationships with second shift team members and other stakeholders
• Ensure that work equipment is in good working order
• Participate in routine audits and continuous improvement activities
• Give input and direction to the hiring, promotion and separation of direct report positions
• Ensure that all Operational Excellence initiatives and procedures are implemented and managed appropriately at the Care Center
• Model and reinforce Gateway’s operational standards by deploying policies, standards, and procedures.
• Audit the Care Center to identify and close gaps versus Gateway’s standards.
• Be able to perform all operations and customer service duties including, but not limited to loading and unloading crematoriums, processing cremains, packaging, quality control and servicing a route as a driver/customer service representative.
• Additional duties as assigned.

Education, Training & Qualifications 

• High School Diploma or equivalent
• Certified in Pet Cremation
• Achieved hybrid status with relevant Grow with Gateway training completed

Skills & Abilities 

• Demonstrated ability to work all positions in the crematory
• Ability to motivate and empower team members
• Able to work independently with minimal supervision
• Excellent communication and personal skills, with the ability to build lasting relationships with stakeholders
• Ability to prioritize tasks and manage conflicting demands
• Demonstrated ability to identify key issues and propose practical solutions
• High level of integrity and work ethic

Working Conditions 

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion.
• Occasionally lifting/moving 100+ lbs. with accommodation
• Regular exposure to high noise environments.
• Regular exposure to high heat environments.
• Regular handling of deceased pets.
• Some weekend work maybe required.