JOB SUMMARY

The Accounts Receivable (AR) Manager will oversee all receivables operations, ensuring accuracy, timeliness, and strong cash collections across multiple entities. This high-visibility role will be responsible for managing AR staff, driving reductions in Days Sales Outstanding (DSO), implementing process improvements, and partnering with Sales and Operations to resolve disputes and strengthen customer relationships. The AR Manager will report directly to the Corporate Controller and serve as a key contributor to cash flow optimization and financial health.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. AR Operations Oversight

Direct daily AR activities including invoicing, cash application, credit management, and collections.

Ensure customer accounts are reconciled accurately and unapplied cash is resolved promptly.

Maintain AR subledger integrity and ensure proper tie-out to the general ledger.

Drive cash application across all channels to ≥90% auto-match on day one; clear unapplied cash within 5 business days; reconcile deposits daily and tie AR subledger to the GL.

Own the end-to-end AR cycle: post all invoices within 24 hours of shipment; deliver via portal/email within 2 hours of posting; clear weekly unposted-invoice exceptions by next business day.

2. Collections & Cash Flow Management

Lead efforts to reduce DSO, improve collection efficiency, and resolve disputes.

Establish clear collection strategies for delinquent accounts, escalating when needed.

Partner with the Controller to forecast cash inflows and identify collection risks.

3. KPI Management & Accountability

Define and track AR KPIs: DSO, % current AR, collection efficiency, unapplied cash, and dispute cycle time.

Provide daily and weekly reporting to the Controller and CFO on AR performance and trends.

Hold AR staff accountable to performance targets through structured dashboards and reviews.

4. Credit & Risk Management

Oversee credit reviews and recommend credit limits in alignment with company policy.

Monitor high-risk accounts and propose mitigation strategies.

Ensure compliance with credit and collection policies.

5. Process Improvement & Standardization

Implement standard work for AR functions, ensuring documentation, consistency, and audit readiness.

Drive automation opportunities in ERP/AR systems (e.g., lockbox, payment portals, reminders).

Continuously review processes to eliminate inefficiencies and reduce errors.

Maintain AR SOPs/standard work; advance automation & integrations (bank lockbox import, Versapay sync, payment reconciliation journal, reminder schedules) and improve master-data quality.

6. Team Leadership

Lead, coach, and develop the AR team to be high-performing and customer-focused.

Promote a culture of urgency, ownership, and continuous improvement.

Partner with HR and Controller to recruit, train, and retain top AR talent.

7. Cross-Functional Collaboration

Work closely with Sales, Customer Service, and Operations to resolve disputes and ensure timely payment.

Partner with Sales/CSR/Warehouse to prevent billing delays and resolve holds quickly; align with FP&A on cash-in forecasts; communicate AR risks/opportunities to Controller/CFO.

Communicate proactively with leadership on AR risks, opportunities, and customer behaviors.

QUALIFICATIONS

Bachelor’s degree in Accounting, Finance, or related field strongly preferred

5–7 years of progressive AR/credit/collections experience, with at least 2 years in a supervisory/manager role.

Strong knowledge of AR processes, credit risk management, and collections strategies.

Proven ability to reduce DSO and improve AR health through measurable outcomes.

Experience in manufacturing/distribution environments strongly preferred.

ERP proficiency (Microsoft Business Central, NetSuite, or similar); Excel advanced skills required.

Strong leadership, communication, and problem-solving skills.

Track record of implementing process improvements and automation in AR.

SKILLS

Sense of Urgency – Drives prompt collections and resolves AR issues quickly.

Accountability – Holds team responsible for KPIs and deliverables.

Problem Solving – Identifies and addresses root causes of collection and invoicing issues.

Attention to Detail – Ensures accuracy in invoicing, application, and reconciliations.

Leadership – Builds, coaches, and motivates a strong AR team.

Process Discipline – Implements and enforces standardized AR processes.

Cross-Functional Collaboration – Partners effectively with Sales, Ops, and Finance

EDUCATION /EXPERIENCE

Bachelor’s degree in Accounting, Finance, or related field strongly preferred

LANGUAGE ABILITY

English

Speaking: 90%

Writing: 90%

Listening: 90%

WORK ENVIRONMENT

• Hybrid, with occasional travel for business meetings or team collaboration as needed.

PHYSICAL DEMANDS

• Ability to work at a computer for extended periods.