Cards & ATM Product Services Manager bei Bankers Trust

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

Job Summary:

The Cards and ATM Product Services Manager oversees and directs the daily operations of the various cards and ATM products and services. This includes the development and execution of new product implementations and/or enhancements through strategic collaboration, ensuring compliance with regulations and optimizing the efficiency of back-end processes through the oversight of key performance indicators, staff training and development, and budget management.

This position is responsible for monitoring and evaluating the team’s performance as it relates to achieving goals, employee engagement, ensuring technical support, and efficient delivery of products & services to customers, internal and external. This position is also responsible for managing vendor relationships and various vendor and risk management activities such as issue management and resolution and risk assessments.

Primary Functions and/or Responsibilities:

• Manages the Cards and ATM team and supported systems and functions. Ensures operational excellence by monitoring and evaluating assigned team members on their various tasks and projects through Key Performance Indicators and reporting metrics. Keeps staff informed of impacts to the team and organization. Coaches, encourages, and disciplines team members as needed through regular touchpoints and the performance review process.
• Coordinates the research, reporting, and resolution of issues reported for the Cards and ATM functions. Proposes system and procedure changes as needed to prevent future issues, improve function, and overall service. Communicates with vendors, business units, and customers as needed for resolution of issues reported for the Cards and ATM team. Implements process changes to prevent future issues, enhance risk reduction, and improve overall service delivery within the team. Escalates with vendors, collaborates with business units, and communicates with customers as needed.
• Prepares, monitors, and reports on budget lines for the Cards and ATM team and supported functions. Researches and reports on variances.
• Monitors incoming communications for the Cards and ATM products and services for department, bank, and customer impact. Ensures notifications and updates are tracked, communicated, and resolved.
• Coordinates, monitors, and reports on projects for the Cards and ATM team, including system maintenance and upgrades. Serves as subject matter expert, Business Analyst or Project Manager on departmental projects and serves as subject matter expert on PMO corporate wide projects as needed. Ensures the established project management methodology is followed. Assists with developing department resources and training for the Cards and ATM functions, as systems, products and services are implemented or enhanced the Cards and ATM team, including system maintenance and upgrades. Serves as a subject matter expert or Project Manager on departmental projects and/or enterprise-wide projects as needed. Ensures the established project management methodology is followed. Ensures department resources, testing, communication and training for the Cards and ATM functions are completed with business continuity processes in place.
• Meets with FDIC, State and other regulators or auditors in regard to systems, products and services supported by the Cards and ATM team providing any required information for audits/exams and/or Compliance reviews.
• Assists with the development and maintenance of the Cards and ATM Training Program and Hub. Ensures successful onboarding and training is completed for team members focusing on knowledge gaps and retention.
• Ensures Cards and ATM systems, products, and services are compliant with applicable federal, state, local and international laws so no regulatory violations exist or are identified by examiners. Stays abreast of new laws and regulations, implementing necessary changes on a timely basis.
• Assists with vendor and risk management activities for the Electronic Banking Department Cards and ATM team, including participating in vendor review meetings, and issue resolution, contract/addendum reviews, bids, risk assessments and SOC/CUEC reviews.
• Performs designated system administrative responsibilities, including managing and establishing authorized user/credential access for designated services and applications, ensuring all authorized users are familiar with the security procedures and responsibilities that are applicable to the services and applications they use, and monitoring user access to ensure that it remains appropriate and still meets the Bank’s and/or business unit’s needs.
• Monitors performance of Cards & ATM specific automations done by the enterprise automation platform.
• Performs other duties as assigned, including serving on committees and advisory boards as assigned.
• Number of direct reports: 2-5, indirect reports 5-10

Education and/or Experience:

• Bachelor’s degree preferred or equivalent education and experience required
• At least eight years of experience in Bank operations or similar financial functions required
• Management or supervisory experience preferred
• Experience working with one or more of the following preferred: electronic payments (ACH, wire transfer, real time payments, etc.), RDC, cards, ATMs and/or digital banking
• Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), and/or other industry designation(s) or certification(s) preferred
• Four-year college degree in a related field preferred OR an equivalent combination of education and experience

Specific Skills, Knowledge & Abilities:

• Understanding of bank operations
• Understanding of financial institutions, payment processing flows (especially retail, treasury, and electronic payments), and the financial networks for processing
• Ability to be agile in a consistently changing, demanding, and time sensitive processing environment
• Innovative, positive and self-directed attitude
• Ability to communicate and relate to people from varying relationships (i.e. personal and business), varying levels of understanding, and varying levels of positions (i.e. data entry clerk versus company president)
• Ability to comprehend and create varying financial data reports and summaries (e.g. budgets, cost/benefit analysis)
• Ability to lead, monitor, evaluate, direct, encourage, motivate, and discipline team members
• Ability to delegate tasks to team members
• Ability to understand, use, monitor, and evaluate varying types of product/vendor systems
• Ability to manage the change management process
• Support the company’s commitment to protect the integrity and confidentiality of systems and data
• Ability to package and present findings and recommendations in a clear and effective manner to a diverse set of stakeholders
• Knowledge of the rules, regulations, and risk regarding the processing of electronic financial transactions for the US and those of other countries. This includes, but is not limited to Regulation E, applicable FFIEC IT Examination Handbooks, card networks rules and regulations, etc. Be knowledgeable of the federal regulations regarding exporting goods (Office of Foreign Asset Control, Export Administration Regulations, BIS Anti-boycott, Anti Money Laundering, Primary Concern Countries, Politically Exposed Persons, etc.) as well as those of other countries.

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $75,000 - $90,000

Benefits

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Paid Parental Leave
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”