Manager, Warehouse Management Systems bei CFS Brands

Overview: Responsible for the design, creation, modification /configuration, testing, deployment, troubleshooting, and documentation of high-quality, innovative, and fully performing software that complies with coding standards, technical designs, and that meets user needs following the Software Development Lifecycle (SDLC).  Works with other functions within IT to interface with users, determine needs, develop code, and test software to ensure functionality and update program(s) to include security measures, data capacity, and quality deployments.  May be involved in software build or buy decisions. 

Organizational Impact: Works to achieve day-to-day objectives with significant impact on operational results within area of work. Works independently under limited supervision. May be responsible for entire projects or processes within area. Typically responsible for coaching and reviewing the work of lower level professionals.  

Position Type:   Full-time, Exempt

Knowledge & Experience:  

Essential Functions | Accountabilities | Performance Measures

• Serve as the primary internal owner of BY during the transition from implementation partner to steady state.
• Assume operational responsibility for all distribution centers currently live on BY.
• Actively participate in the BY implementation team, ensuring live-site feedback informs future site deployments.
• Coordinate with other CFS Brands IT employees and 3rd party support providers to resolve system issues and maintain performance.
• Monitor overall BY health across all active sites, track issues, escalations, and resolutions.
• Collaborate with DC leadership to ensure site-level adoption, standardized processes, and high service levels. Assist with written standard operating procedures.
• Manage user support workflows, ensuring issues are triaged, resolved, or escalated appropriately.
• Oversee and participate in data queries, reporting, analytics, and system monitoring to ensure accuracy and operational efficiency.
• Prepare sites for upgrades, enhancements, and periodic releases.
• Support training and onboarding of super-users and site-level operations personnel.
• Perform periodic onboarding and training site level super users.
• Generate and maintain system documentation related to configurations, workflows, and user guides.
• Assist in vendor relationship management activities.

Communication & Influence: Communicates with parties within and outside of own area. May have responsibility for communicating with parties external to the organization. Works to influence parties within and outside of the area at an operational level regarding policies, practices and procedures.

Problem Solving & Complexity: Problems and issues faced are vague and may require understanding of a broader set of issues, but are typically not complex. Problems may span a range of issues or areas. Problems are typically solved through drawing from prior experiences, with analysis of the issue. Has responsibility for making minor changes or enhancements in systems and processes to solve problems or improve effectiveness of area.

Leadership & Talent Management: May be responsible for providing guidance, coaching and training to other employees within job area. May manage projects at this level, requiring responsibility for the delegation of work and the review of others' work product. 

Core Competencies:   

• Bachelor's degree in Business, Supply Chain, IT, or related field.
• 5+ years of experience working with WMS platforms (BY preferred).
• Strong knowledge of distribution center operations and warehouse processes.
• Experience supporting or managing BY systems across multiple sites.
• Experience with WMS integrations to ERP and TMS in a supply chain ecosystem.
• Ability to coordinate across IT, operations and vendor partners.
• Strong organizational skills with the ability to manage multiple priorities. 
• Leadership experience managing technical or operational staff.

Travel Required: Up to 35% domestic travel to distribution centers and partner sites.

Physical Demands: 

• May share workspace with others

The physical and work environmental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CFS Brands:

Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products.

CFS BRANDS has maintained its industry-leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a “one-stop shop” solution for a wide range of organizations. CFS BRANDS enjoys this competitive market advantage through its extensive network of brands and global manufacturing and distribution facilities. 

CFS BRANDS' core products include dinnerware, drinkware, professional cookware, industrial hygiene products brushes and cleaning tools, dispensing systems, and healthcare meal service equipment. These products are provided through major distributors customers across the country.

CFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. More information on CFS BRANDS can be found at www.cfsbrands.com. 

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.