SNAP Application Assister I bei COMMUNITY COUNCIL OF GREATER DALLAS

Job Details

The Application Assister will be responsible for identifying eligible clients and assisting in completing the SNAP application The Application Assister is also responsible for providing community outreach and education services under this program.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Identify eligible clients and providing SNAP application and renewal assistance in English Spanish and Vietnamese

• Complete 14 days and 45 days follow up calls to clients who have been assisted with applications and renewals

• Assist the Program Manager in coordinating the program activities to meet the grant goals

• Assist the Program Manager in carrying out outreach activities and program responsibilities.

• Responsible for referring parents/adults in family to appropriate internal and external resources

• Complete 11 months follow up calls to determine percentage of families who have retained the SNAP benefit  

• Perform outreach and educational events, such as health fairs, parent events, faith-based organizations events and school events

• Make group presentations to educate people about the SNAP benefits

• Complete all required certification and training required federally, by state and/or locally to assist clients with SNAP applications

• Perform other duties as required

Skill Competencies

General:

• Written & Oral Communications

• Communication Proficiency

• Ethical Conduct

• Personal Effectiveness/Credibility

Specific Competencies:

• Strong interpersonal and communication skills

• Strong oral, paperwork and computer skills for high volume caseload

• Mathematical skills include ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

• Capacity to work independently and cooperatively

• Ability to think strategically and use good judgment

• Comfortable and effective in working with culturally and economically diverse groups of individuals.

• Ability to complete online training for the SNAP certification. Must pass requirements to become certified and comply with any state or federal rules related to training,

• Ability to pass criminal background check.

• Flexibility to work frequently on Saturdays and some weekday evenings

• Willingness to adhere to strict client confidentiality protocols

• Strong work ethics and integrity

• Ability to read and interpret benefits-related publications, government regulations, and general business correspondence.

• Ability to effectively communicate information, orally and/in writing

• Respond to questions in English and a second language if applicable

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

• Ability to deal with problems involving several concrete variables in standardized situations

• Ability to work independently and make good decisions out in the field with minimum supervision

Certifications and Licenses Required

• Texas driver’s license or alternate means of transportation

• Certification for Application Assisters as required by the funder or if applicable state and federal laws

Work Environment

This job operates in a professional office setting as well as in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This is largely a mobile role, requiring working at varied locations in the assigned counties. Specific physical demands include:

• Ability to transport and handle materials up to 20 lbs. for use at program locations