Customer Service Representative - Temporary Staffing (SBTS) bei City of San Bernardino, CA
City of San Bernardino, CA · San Bernardino, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in San Bernardino
About the Department
Are you an organized, customer-focused professional looking to serve the public in a fast-paced government office? The Office of the City Clerk is seeking a Customer Service Representative through San Bernardino Temporary Staffing (SBTS) to provide essential front-line support. This is a great opportunity to gain hands-on experience in municipal government while helping residents with important services such as passports, public records, and official city documents.
About the City:
As a future member of our team, you’ll be joining a city with deep roots, cultural diversity, and exciting momentum. Located in the heart of Southern California’s Inland Empire, San Bernardino is the county seat and largest city in San Bernardino County, home to more than 222,000 residents. Its rich history — shaped by Native American, Mexican, and Spanish influences — continues to inspire the city’s evolving identity.
San Bernardino offers access to major transit corridors, natural beauty, and a wide range of housing and lifestyle options. It’s a place where public service careers are supported by a strong sense of community and purpose — and where motivated professionals can grow, contribute, and be part of something meaningful.
About the Position:
The Customer Service Representative – Office of the City Clerk assignment provides direct support to the public and City staff by delivering professional, courteous, and accurate customer service. This role is responsible for assisting residents with passport applications, processing official City documents, notarizing records, and responding to general inquiries in person, by phone, and by email.
As a representative of the City Clerk’s Office, you will play an important role in ensuring residents receive timely and reliable service while maintaining confidentiality and accuracy in all records and transactions. This temporary position offers a unique opportunity to contribute to the daily operations of local government and gain valuable experience in a public service environment.
San Bernardino Temporary Staffing Assignments:SBTS employees are hired for departments requesting and anticipating temporary assistance. SBTS employees are temporary, at-will employees and their assignments can be terminated at any time, with or without cause. SBTS employment can be at a full-time or part-time basis, and cannot exceed a term of six (6) months. Employees are expected to complete the duration of the assignment. SBTS employees may be required to drive on City business and must meet all vehicle and safety requirements before authorization is given to operate a City or personal vehicle while on City business. SBTS employees must submit and complete all required documents and have a valid driver’s license. Assignments requiring a commercial license will have to adhere to the Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) requirements.
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Position Duties
The Ideal Candidate:
The ideal candidate is a detail-oriented and approachable professional who thrives in a public-facing role. They are comfortable interacting with diverse community members, managing multiple tasks at once, and handling sensitive information with care. Successful candidates will demonstrate:
Strong communication and customer service skills, both in person and over the phone.
The ability to stay calm and professional in busy or sensitive situations.
Attention to detail when reviewing documents and processing records.
Familiarity with office practices such as filing, data entry, and recordkeeping.
Integrity and discretion when working with confidential or official documents.
A willingness to learn and adapt to the unique functions of the City Clerk’s Office.
As a Customer Service Representative – Office of the City Clerk, your day may include:
Greeting and assisting residents with passport applications and inquiries.
Reviewing documents for accuracy and completeness.
Processing official City documents and notarizing records as required.
Answering phones and responding to emails with professionalism and clarity.
Providing information about City Clerk services, policies, and procedures.
Logging and routing claims, applications, or public records requests.
Supporting office operations such as mail handling, scheduling, and recordkeeping.
Every day brings an opportunity to connect with the community, ensure accuracy in important processes, and contribute to the smooth operation of the City Clerk’s Office.
Minimum Qualifications
Education, Training and Experience:
High School Diploma or G.E.D.; and two (2) years of progressively responsible customer service experience; or an equivalent combination of education, training and experience.
Licenses; Certificates; Special Requirements:
A valid State driver's license is required; certain assignments require the ability to obtain certification as a Registered Passport Agent and a notary license.
Desirable:
Experience working in a public sector agency, government office, or City Clerk’s Office is highly desirable. Familiarity with municipal processes such as passport services, public records requests, claims processing, or notarization procedures is a plus.
Knowledge of:
Principles and practices of effective customer service and customer-oriented telephone etiquette.
Principles and practices of sound business communication; correct English usage, spelling, grammar and punctuation.
Business math.
Modern office practices and procedures, including filing and recordkeeping systems.
Uses and operations of a computer and standard business software including word processing, spreadsheet and database applications.
For employees assigned to the Community Development Department: City code sections and their general provisions to provide information and respond to questions regarding a variety of code requirements violations.
Ability to:
Operate a computer and other standard office equipment.
Handle tactfully and effectively sensitive customer relations situations and calmly defuse situations that are emotional and volatile.
Understand, interpret, explain and apply department policies and procedures applicable to the job assignment.
Reach sound decisions in accordance with rules and policies.
Understand and carry out written and oral instructions.
Communicate clearly and effectively orally and in writing.
Prepare clear, accurate and concise computer entries, records and basic correspondence.
Maintain sensitive and confidential information.
Use tact, discretion, patience and understanding in dealing with customers and the public.
Establish and maintain highly effective working relationships with City staff, customers, the public and others encountered in the course of work.
Perform basic research, including research of property records.
Prepare accurate and concise records and reports using statistical data.
Recruitment Timeline
This recruitment will close on Sunday, September 21, 2025, at 11:59 p.m., or earlier if a sufficient number of applications have been received.
Applications review: Week of Monday, September 22, 2025
Interviews: Week of Monday, September 29, 2025, or agreed upon date by both HR recruiter & Dept (TENTATIVE)
**All dates are subject to change at the discretion of the personnel officer**
Other Qualifications
All applicants are required to submit an online application through the City’s official website at www.sbcity.org. This recruitment will remain open until Sunday, September 21, 2025, at 11:59 PM or until a sufficient number of qualified applications have been received.
Applications must be fully completed and clearly demonstrate that the minimum qualifications for the position are met. All information provided is subject to review, investigation, and verification. While resumes may be uploaded as supplemental documentation, they will not be accepted in place of a fully completed City application.
Following the initial screening, the most qualified candidates whose backgrounds best match the needs of the City will be invited to continue in the selection process. Meeting the minimum qualifications does not guarantee advancement. Candidates will remain under consideration until a final selection is made and an offer is accepted. The City of San Bernardino reserves the right to close the recruitment at any time and may determine that none of the applicants, including those who meet the minimum qualifications, are suitable for the position.
Successful candidates shall be required to:
- Pass a reference and background verification. References will not be contacted until mutual interest has been established.
- Degree verification
- Pass a pre-employment medical exam and drug screen
- Starting salary based on education and/or experience and internal equity.
E-Verify Participation
The City of San Bernardino participates in the E-Verify program. In compliance with federal law, all employers are required to verify the identity and employment eligibility of individuals hired to work in the United States.
Accordingly, the City will provide information from each new employee’s Form I-9 to the U.S. Department of Homeland Security and the Social Security Administration to confirm authorization to work in the United States.
For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services website at www.uscis.gov
Disclaimers
The City of San Bernardino is an Equal Employment Opportunity Employer. The City follows a nepotism policy, which may impact hiring decisions if an applicant has relatives currently employed by the City.
In compliance with the Americans with Disabilities Act (ADA), the City provides reasonable accommodations for individuals with disabilities. Each request is evaluated on a case-by-case basis. To request an accommodation, please contact the Human Resources Department directly at (909) 998-2060.
This bulletin is intended for informational purposes only and does not constitute a contract, expressed or implied. Its contents may be modified or withdrawn without prior notice.
For questions regarding this recruitment, contact Human Resources at [email protected]. Additional information is available at www.sbcity.org.
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